VIP Sales Manager - George Street Playhouse

Position: VIP Sales Manager

Department: Marketing

Classification: Full Time, Annual; Exempt

Reports To: Director of Marketing

Pay: $48,000.00 -$52,000.00

Benefits Include: Health and dental insurance with annual allowance for out of pocket medical expenses, paid holidays, vacation time, sick leave, paid parking near the theater and complimentary tickets to George Street Playhouse productions.

Location: This is a full-time in person position in New Brunswick, NJ



Summary of Position

George Street Playhouse, a professional, producing theatre company 40 minutes from Manhattan, seeks a VIP Sales Manager. The VIP Sales Manager is responsible for the acquisition, cultivation and retention of Groups sales that result in achieving budgeted revenue objectives through the development and execution of sales and patron relationship building strategies, as well as handling other sales efforts including ticket sales to board members, donors, and other VIPs, and additional ticket sales efforts.

The position is a member of the Marketing Department, and reports to the Director of Marketing and Public Relations.



Essential Job Duties:

- Participate fully in the conception and execution strategies, campaigns and offers designed to reach and exceed revenue goals

- Cultivate new group business and foster relationships with potential patrons at community events and researching new opportunities for exposure

- Serves as primary ticketing concierge for board members, donors, and other VIPs

- Executes and helps facilitate inbound and outbound sales campaigns for season subscriptions, promotional campaigns, and other ticket sales efforts.

- Responsible for sales of Playbill advertisements to local organizations and businesses, helping to foster and grow relationships with business and community partners

- Responsible for the negotiation, for exercising independent discretion and judgment to negotiate group agreements within the parameters of established pricing strategies

- Responsible for delivering group deposits and checks to the Director of Finance at the end of each day, and keeping accurate tracking records of group revenue to prepare reports as needed

- Provides regular sales reports as required by the Director of Marketing or Director of Finance; ensure that daily sales reports are accurate and distributed on a timely basis

- Responsible for ensuring accurate and timely processing of all group sales transactions, providing and overseeing a high-level of customer-focused service for all group patrons

- Serve as the primary contact for George Street Playhouse Accessibility services which includes open captioned and audio described performances. The VIP Sales Manager will ensure that the accessibility vendors have any resources and information they need for these specific performances

- Facilitate and manage the book club for select productions, including soliciting participation, leading book club meetings (as needed), and converting these participants into engaged customers



Non Essential Job Duties / Other Duties:

- VIP Sales Manager may be asked to assist the Patron Service office with general ticket inquiries throughout the season via phone calls and email exchanges to patrons

- VIP Sales Manager may be asked to assist with moving boxes of playbills from the office space to the theater space

- VIP Sales Manager may be asked to assist the Patron Services team with Opening Night performance duties throughout the season and occasional performance box office coverage



Requirements:

- Ability to move inside the office to access equipment and meeting rooms, and move from the office to the NBPAC theater spaces; potentially remain in a stationary position for extended periods of time either in the office or in the theater spaces

- Constantly operate a phone and computer as well as other office equipment such as printers, copy machines, shredders and scanners

- Communicate effectively on potentially lengthy phone calls with patrons with a patient and kind demeanor; ability to clearly and accurately explain pricing, production synopsizes, and answer questions regarding the theater spaces and seating arrangements with returning and new patrons

- Good organizational skills and strong sense of professionalism

- Effective verbal and written communication skills, with the ability to present information in front of large groups

- Strong computer skills especially proficiency with Microsoft Office and Google Suite

- Reliable transportation

- Downtime will include assisting as part of the patron services team if necessary, at discretion of Marketing Director



Preferred Qualifications:

- Prior sales experience

- Experience with Tessitura, or other CRM tools a plus

- Ability to lift, push, or pull up to 25 pounds

- Love and appreciation of the arts and live theater

- Experience with audience development for arts/culture organizations is a huge plus



Working Conditions:

- In addition to regular office hours, evening and weekend hours are required

- Position works closely with and around the Patron Services office, and will have daily interaction with part time Patron Services staff, as well as Front of House staff

- The VIP Sales Manager is expected to attend all company events, such as meetings, the Annual Gala Benefit, special events related to other departments, all company “Meet and Greet” events, opening nights and pre-show activities, and at least one preview performance for each main stage production

- Will be asked to travel throughout the region to visit potential/current group prospects, including tabling community/outreach events



COVID-19 vaccination, including all eligible boosters, is a condition of employment. COVID policies are updated regularly to reflect the current local and national health recommendations.

George Street Playhouse encourages all employees to wear respirator style masks (N95, KN95, KF94) while occupying common spaces within the office.



The Opportunity:

George Street Playhouse offers an annual starting salary of $48,000-$52,000 with a benefits package that includes health and dental insurance with annual allowance for out of pocket medical expenses, paid holidays, vacation time, sick leave, paid parking near the theater and complimentary tickets to George Street Playhouse productions.



Application Process

How to Apply: Applicants should submit a resume, cover letter and references for consideration to: Jason Paddock, at jobs@georgestplayhouse.org with your name and “VIP Sales Manager” in the subject line. Please also mention where you heard about the position. Candidates of interest will be contacted. We regret that we’re unable to follow up with every candidate. No phone calls, please.



George Street Playhouse is an equal opportunity employer who recognizes the value of diverse experiences, identities and backgrounds and is committed to building an equitable, inclusive and anti-racist organization that is representative of the world in which we live. Candidates who identify as Black, Indigenous or a Person of Color; LGTBQ+ and gender diverse candidates; candidates with disabilities; as well as candidates from historically marginalized groups are all encouraged to apply. We aim to collect a pool of diverse and qualified candidates prior to reviewing resumes; please forward this position to someone you think will be a good fit.

The values of GSP embody and celebrate the identities, backgrounds, and diverse experiences of our communities. We espouse to be an organization fully committed to:

● Being open and receptive of new ideas

● Being an advocate of diverse populations within its communities

● Being collaborative within their organization by giving everyone a voice

● Being authentic in their curiosity and seeking opportunities to develop through learning and celebrating others



The mission of GSP is to enrich people’s lives by producing world-class theatre. To accomplish this mission, we seek:

- To produce the highest quality of intellectually and emotionally challenging new works, re-imagines classics, and educational programs that speak with relevance to society

- To service as a vital cultural institution in New Jersey and a creative force nationally

- To positively shape and be shaped by the diverse character of their community

- To create a nurturing home for the highest level of professionalism in the arts


Salary: $48,000.00 -$52,000.00 per year