Part Time House Manager - STEPPENWOLF THEATRE COMPANY

For over 40 years, Steppenwolf Theatre Company has been a cultural leader in Chicago and model for theatre

companies in the United States and around the world. Formed by a collective of actors in 1976, the ensemble

represents a remarkable cross-section of actors, directors, stage managers and playwrights. Steppenwolf’s

artistic ambitions are made possible by its incredible workforce of individuals, who help create a culture of

inclusivity, collaboration and accountability. To that end, we attempt to use an anti-oppressive and anti-racist

lens in our roles and everyday decision-making. Join us in this ongoing process, as we navigate, together, our

complex world.

Part Time House Manager

On an ongoing basis, Audience Experience at Steppenwolf Theatre Company is seeking candidates for the

part-time position of House Manager. Steppenwolf Audience Experience is dedicated to helping everyone

coming through our doors feel safe, relaxed and invited. Through presenting an intentional and sincere level of

service and hospitality, these positions participate in a team that is committed to cultivating a comfortable and

respectful environment that upholds the dignity and experience of our audience, colleagues and guests.

Areas of Responsibility:

• Shift supervisor responsible for leading a 7-10 person part-time team to manage public performances

• Trains and supervises volunteer ushers

• Writes nightly performance reports

• Serves as an escalated point of contact and information for our audience, engaging them as a friendly,

courteous, professional representative of the theatre

• Leads part time team in maintaining the lobby and theatre spaces (including the elevator lobby and

restrooms) for safety, cleanliness, functionality and presentation

• Liaises with the stage manager to coordinate timeline and execution of performances and special

events

• assists patrons with accessibility requirements

• coordinates with the box office to resolve ticketing conflicts

• communicates via radio with other staff members to convey patron issues and ensure smooth

operations

• Cash management and end of night cash reconciliation

• Helps coordinate emergency response (calling first responders, rendering aid, leading evacuations)

Successful candidates will:

• Commit to an equitable work environment, which includes use of gender inclusive language; support for

individual gender expression, racial equity and inter-generational collaboration; accessibility for people

with disabilities; and cultural sensitivity.

• Demonstrate compassion, which includes genuinely caring about colleagues and guests alike; showing

sympathy for the plights of others; exhibiting empathy for the experience of everyone in the room.

• Maintain personal composure, which includes demonstrating maturity; remaining cool under pressure;

not becoming defensive or irritated when presented with challenging or unexpected situations; handling

stress without showing frustration; serving as a settling influence in tense situations.

• Comfortably and effectively cope with change and ambiguity, which includes effectively transitioning

between tasks and timelines; identifying priorities and making good decisions with a minimum of

information; staying relaxed when things are uncertain; confidently managing risk and uncertainty.

• Exhibit interpersonal savvy, which includes relating comfortably to a variety of personalities; cultivating

and maintaining positive relationships; employing diplomacy and tact; defusing high-tension situations;

seeking the positive in all situations.

Desired Qualifications:

• Prior experience working in a high-volume customer service setting, preferably as a Front of House

Manager

• A minimum of one year experience supervising part time teams

• Fast, efficient service techniques in peak service times

• A relaxed appearance and tone when interacting with guests and colleagues, which includes

maintaining an unhurried pace and level modulation of voice and volume

• Effective, improvisational problem solving in ever-changing situations

• Strong time-management skills and the ability to work 15-25 hours a week

• Consistent availability on evenings and weekends, as well as during holiday seasons

About Steppenwolf:

Steppenwolf Theatre Company is the nation’s premier ensemble theater. Steppenwolf produces hundreds of

performances and events annually in its three spaces: the 515-seat Downstairs Theatre, the 299-seat Upstairs

Theatre and the 80-seat 1700 Theatre. Artistic programming includes a seven-play season; a two-play

Steppenwolf for Young Adults season; Visiting Company engagements; and LookOut, a multigenre

performances series. Education initiatives include the nationally recognized work of Steppenwolf for Young

Adults, which engages 15,000 participants annually from Chicago’s diverse communities; the esteemed School

at Steppenwolf; and Professional Leadership Programs. While firmly grounded in the Chicago community,

nearly 40 original Steppenwolf productions have enjoyed success both nationally and internationally, including

Broadway, Off-Broadway, London, Sydney, Galway and Dublin. Audrey Francis and Glenn Davis are the

Artistic Directors and E. Brooke Flanagan is the Executive Director.

For additional information, visit steppenwolf.org, facebook.com/steppenwolftheatre, twitter.com/steppenwolfthtr

and instagram.com/steppenwolfthtr.

Steppenwolf Mission:

Steppenwolf Theatre Company strives to create thrilling, courageous, and provocative art in a thoughtful and

inclusive environment. We succeed when we disrupt your routine with experiences that spark curiosity,

empathy and joy. We invite you to join our ensemble as we navigate, together, our complex world.

Steppenwolf Core Values:

Equity + Inclusion

Integrity + Curiosity

Courage + Collaboration

Accountability + Leadership

Compensation:

Salary range: $20/hr. Part-time employees are eligible for Steppenwolf's dental plan, as well as vision

insurance, a pre-tax Ventra card, and a 401(k) retirement program.

How to apply:

Interested candidates should submit a resume and three references by following this link by 11/7.

https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=14554&clientkey=FFA63F8D75

10DAA0AAC6BCEC71DBE021

NO PHONE CALLS OR EMAILS PLEASE

Steppenwolf Theatre Company is an equal opportunity and affirmative action employer. We provide equal

employment opportunities (EEO) to all employees and applicants for employment without regard to race, color,

religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Steppenwolf

complies with applicable state and local laws governing nondiscrimination in employment in every location in

which the company has facilities. This policy applies to all terms and conditions of employment, including

recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation

and training.

We strongly encourage applications from people of color and members of underrepresented groups.
Salary: 20hr