Marketing Subscription Coordinator - Starlight Theatre

Do you have a love for the arts? Would you like to be an active part of a beloved Kansas City tradition? If so, we have the perfect opportunity for you! Starlight is seeking sales-oriented “Star” to join our Marketing & Sales team as Marketing Subscription Coordinator! This will be a full-time, salaried position that will work year-round. The Marketing Subscription Coordinator will cultivate growth in Starlight Theatre’s Broadway subscription sales revenue, while adding a layer of exceptional customer service for subscribers. Additional responsibilities include working with the Ticket Services supervisory team, including subscription sales training for staff. This will be a full-time, salaried position that will work year-round. The Marketing Subscription Coordinator will be a self-starter who possesses strong sales, organizational, time management and communication skills. Creative problem-solving skills, strong public-speaking skills, and a proven ability to highlight and sell product benefits and features are critical attributes. Previous experience with ticket office operations, specifically subscriber retention, is a plus, as is the ability to manage multiple projects under deadline constraints. Essential Functions & Duties: • Work with Marketing Department to develop and maintain direct sales plan with potential and existing subscribers; including but not limited to peer-to-peer texting campaign, subscription renewal notices, phone reminders and in-theater and external sales opportunities. • Oversee processes related to order fulfillment including order processing, seat change requests, ticket printing and subscriber ticket packages. • Maintain customer service channels including fielding responses to electronic communications and facilitating acknowledgements for orders received. • Develop and maintain sales and customer service calendar for Broadway and Indoors subscription ticket programs. • Assist the Director of Digital Marketing in developing and running an omnichannel marketing plan to support season ticket renewal and acquisition. • Establish departmental goals for season ticket renewal and acquisition. • Track marketing tactics used to sell Broadway season tickets and analyze affiances. • Assist in part-time staff training as it relates to subscription sales. • Act as main point of contact for subscriber questions, complaints and recommendations. • Participate in annual process of determining subscriber benefits with specific focus on fulfillment of benefits. • Administer a subscriber retention program. • Help coordinate and attend any subscriber events and programs. • Research subscription sales models, analyze success methods and stay at the forefront on industry innovation. • May require some evening and weekend hours. • Assist Marketing Department in other departmental duties as needed. Qualifications • B.F.A., B.A. or B.S. required, preferably in marketing, business or communications-related field • 2+ years of experience in box office operations, customer service and/or sales required • Previous experience with sales tracking software and ticketing systems • Computer skills with proficiency in Microsoft Word, Excel and PowerPoint • Knowledge of and experience with Tessitura ticketing system is a plus Benefits: Starlight full-time employees receive a competitive total compensation package that begins the first of the month following date of hire. Starlight’s three-tier benefits package includes the following components: Starlight Physical Wellness • Medical, Dental and Vision Insurance paid by employer • Short-Term and Long-Term Disability Starlight Emotional Wellness • Paid Time Off • Paid Holidays • Flex Time • Employee Assistance Program Starlight Financial Wellness • 401(k) Retirement Savings Program • Life Insurance • Family and Medical Leave • 125 Cafeteria Plan • Starlight Perks & Discounts NOTE: Cost and benefits are subject to change per each annual renewal. If you are interested in being considered for this position, submit your application online at https://www.kcstarlight.com/about-starlight/contact-us/employment/ or at Starlight’s West Ticket Office, next to Gate 3, Mon-Fri, 9 a.m. to 5 p.m. Please visit our website for more information regarding Starlight employment. Starlight Theatre Association is an Equal Employment Opportunity organization. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law. Starlight is working toward embedding inclusion, diversity, equity and access within every aspect of our organization. We support an environment that values and respects the experiences and contributions of its employees, volunteers, partners and community members. We encourage and welcome applicants of groups that are historically underrepresented in the American theatre industry. Effective October 15, 2021, all persons working on behalf of Starlight Theatre are required to receive any of the FDA-approved COVID-19 vaccines and be fully vaccinated. Starlight will provide reasonable accommodations to qualified individuals regarding medical or religious exemptions in accordance with the Americans with Disabilities Act and applicable state and local law. Starlight Theatre Association of Kansas City, Inc. is a 501(c) (3) not-for-profit organization.