House Manager - Signature Theatre

HOUSE MANAGER



Signature Theatre, one of New York's leading off-Broadway theatres, is seeking House Managers for The Pershing Square Signature Center on West 42nd Street.



Founded in 1991, Signature Theatre celebrates playwrights and gives them an artistic home, producing six to eight productions annually. In 2005 Signature began its groundbreaking Signature Ticket Initiative, providing affordable tickets to all of its productions. In 2012, Signature opened The Pershing Square Signature Center, the Frank Gehry-designed 75,000 square foot Center featuring three theatres, two rehearsal studios, a central, public lobby with a café and bookstore, as well as administrative offices.

Applicants from populations underrepresented in the theatre field and aligning with Signature theatre’s institutional goals and priorities focused on playwrights, community and access are strongly encouraged to apply.



Signature is committed to Equity, Diversity, Inclusion, and Accessibility and welcomes candidates who have demonstrable experience advocating for underrepresented communities.

Please read our commitment to creating a theatre focused on EDIA at signaturetheatre.org



POSITION SUMMARY

Signature Theatre is currently seeking House Managers for productions starting in January 2022.



The House Manager supports the audience experience and is an integral part of introducing and maintaining the culture of the Center for the theatre’s Season Members, general audience, and visitors. The House Manager is responsible for the safety of the public, ensuring a comfortable environment for audiences to enjoy the Center and its programming. Collaborating with ticket services, volunteers, and other front of house personnel, the House Manager will ensure productions run efficiently.

This part time, seasonal position requires a flexible schedule which generally includes day and evening shifts Tuesday – Sunday. This is a part-time, seasonal position, compensated at $20.50 per hour.



Responsibilities include, but are not limited to:

• Coordinating front of house staff and/or volunteers to facilitate the safe and timely movement of audiences in and out of performance venues

• Preparing and communicating informational messages for ticket holders

Maintaining applicable attendance records, verifying ticket stub count, and preparing performance reports of event details

• Working closely with Ticket Services to troubleshoot ticketing and customer service issues

• Supporting and communicating with front of house staff to provide engaging customer service

• Communicating with Stage Managers and other production staff to facilitate performance schedules and troubleshoot various issues

• Assisting with special projects as needed



Candidates should be:

• Experienced with, or enthusiastic for, a public-facing role

• Possessing exemplary customer service and communication skills



Primary criteria to be considered for an interview are:

• Experienced in audience services in a theatre or performance venue

• Demonstrable ability to be a team leader

• Possessing or obtaining a FDNY F-03 Certificate of Fitness (Fireguard)

Possessing or obtaining a CPR/First Aid Certification

• Computer literacy and knowledge of Tessitura



Please email a brief cover letter and resume with references to careers@signaturetheatre.org. Your email must include “House Manager” in the subject line. No phone calls, please. For more information about Signature, visit: www.signaturetheatre.org


Salary: $20.50 per hour