Guest Relations Lead - ArtsDistrict Brooklyn

ArtsDistrict Brooklyn, an immersive and experiential arts venue, will open this July, in a reclaimed warehouse along the East River in Greenpoint, Brooklyn (25 Franklin Street) — the media hub of Brooklyn. AD/BK is not only a new arts home rooted in Brooklyn, NY, but AD/BK allows audiences to cross the analog/digital divide with collective experiences — unmediated by goggles or glasses — with original programming and curated content focused on immersive media across art, technology, science, music, film, live entertainment and more.



The new arts hub is already set to feature globally recognized experiences, and will feature the US premiere of the installation “Limitless AI” by artists Ferdi & Eylul Alici – designed to expand your imagination and fuel your curiosity.

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Reporting to the Venue Operations Manager, the Guest Relations Lead is responsible for providing the highest level of customer service and safety to all AD/BK patrons and special event guests. This position oversees audience relations to ensure an experience that enables every person to feel welcome. This position manages all Front of House (FOH) operations, including recruiting, training, scheduling, and supervising between 7-10 FOH staff members. Additionally, the Guest Relations Lead will work collaboratively with AD/BK managers to establish and implement policies and procedures to ensure the safety of all patrons.



sales, orders, and arrangements for the box office. Ensuring all tickets arrive at the venue on time and that the staff provides excellent customer service.



ESSENTIAL ROLES & RESPONSIBILITIES:



Monitor all customer requests and complaints and train all box office personnel to ensure an optimal level of customer service to provide resolution and process all orders

Have knowledge in operating the latest software, using the cash register, handling credit card payments, and other tasks related to running a box office

Lead the charge on setting up a ticket booth in multiple rooms scanners and an inventory sheet to keep account from beginning to end to make sure everything is accounted for. Also breaking down at the end of the night.

Manage guest relations areas

PRE-EVENT TASKS:



Coordinate with core management team for how tickets will be implemented & distributed for events

Look at Box office staff schedule for each door and set up tills for each employee

DURING EVENT TASKS:



Oversee Guest Relations areas to ensure it is operating in an efficient manner

Lead Guest Relations team by enforcing & relaying all necessary steps for guest entry into the venue

Complete ticketing sales effectively & promptly

Track sales throughout the event & regulate with core venue Management Team

Resolve customer problems/inquiries regarding ticketing issues, fraudulent ticket purchases, or other challenges that arise for entrance into the venue.



POST-EVENT TASKS:



Sign off on each employees sign out sheets before they clock out

Ensure Guest Relations Area/Bag Check/Coat Check area is broken down and meets operational standards

Sign out Guest Relations Liaisons

Sales drop & summary officially signed off and deposited to safety box

SALARY: $23 to $25 per hour
Salary: 23 35 per hour