Front of House Manager - Gulfshore Playhouse

Gulfshore Playhouse, a not-for-profit, professional theatre company located in Naples, Florida, is seeking a dynamic, detail-oriented and experienced individual to serve as Front of House Manager.



Gulfshore Playhouse offers a diverse season of straight plays and small musicals ranging from venerated classics and Broadway hits to contemporary works and world premieres. The Playhouse is passionately committed to producing high-quality, professional theatre which exceeds the expectations of the cultured residents and visitors of Naples, FL, many of whom are regular theatre patrons in New York, Chicago, Boston, Philadelphia, and Washington, D.C.



Gulfshore Playhouse has performed for many years in an intimate 200-seat venue at the Norris Center, a municipal building run by the City of Naples. The Playhouse is in the final phases of a $66M capital campaign and has broken ground on the Baker Theatre and Education Center, a state-of-the-art facility, featuring a 350-seat mainstage with a Broadway-sized stage, a 125-seat flexible space, rehearsal studios, classrooms, and rental space. This is an extraordinarily exciting time for the Playhouse, which is experiencing unprecedented growth, and the Front of House Manager will have the opportunity to participate in it.



Status: Full time, year-round position



Start Date: As soon as possible



Representative Duties:



Manages team of Gulfshore Playhouse volunteer ushers

Recruit, train and schedule all volunteer ushers

Schedule periodic safety training for ushers

Create personalized ID badges for ushers

Facilitate usher recognition events

Serve as point of contact with local emergency service providers for Gulfshore Playhouse

Serve as point of contact with Gulfshore Playhouse security to maintain safe operations of the facility

Manage inventory and distribution of performance programs

Update lobby house boards when needed

Manage program inserts

Prepare and distribute Front of House reports

Communicate with stage manager when house is seated pre-show

Attend meetings as required

Work any events as may be required by employer, including but not limited to opening night celebrations and the annual gala fundraiser

Provide services in a manner in accordance with the guidelines contained within Employer’s employee manual and style guide

Rendering such other services as may reasonably be required by Employer and as are customarily furnished by a Front of House Manager at a first-class professional theatrical organization in the United States.

In the interim year before moving to the new theater, Front of House Manager will assist Patron Services Department in selling and distributing tickets in the office and at the Norris Center

Attend performances and assist in supervising operations at the theatre, including patron interactions and front desk duties.

The ideal candidate will have excellent communication skills and a willingness to ensure high-quality work. The Playhouse values hard work, kindness, generosity, passion, and grace-under-pressure. The Front of House Manager will be expected to work extended hours when necessary to meet goals. Weekend and evening hours are required, including attendance at Opening Nights, show performances, special events and/or meetings that may happen outside normal hours.



Qualifications:



The ideal candidate would possess:



Prior experience in Patron Services preferred

The ability to interface with patrons, donors, board members and Gulfshore Playhouse team members

Comfort with Microsoft Excel and Google Docs required

Knowledge of Spektrix ticketing software is a plus

Excellent written and verbal communication skills

Familiarity with theater and/or performing arts, preferred

Our Charter: https://gulfshoreplayhouse.org/charter/



Salary: $44,000-$46,000 annually plus excellent benefits



Gulfshore Playhouse offers benefits that increase along with tenure, including health, dental, and vision insurance, a 403(b) retirement plan and paid vacation and sick leave.



Gulfshore Playhouse is an equal opportunity employer committed to fostering a diverse staff; we strongly encourage people from underrepresented groups and diverse backgrounds to apply.



Please send cover letter, resume, and a list of references to jobs@gulfshoreplayhouse.org.
Salary: $44,000-$46,000