Experience Manager - Museum of Women

Working at Museum of Women means belonging to a group of high-energy, hardworking team members who embrace the start up lifestyle and are passionate about our mission of empowering women. At this stage, joining our tiny, but mighty team means you will be considered and valued as a leading thought partner. You will be given exclusive access to our events, network, and will be able to watch your contributions come to life in our space. We want to surround ourselves with team members who will continue to inspire and challenge our assumptions about the world. The work will be extremely fast paced, exciting, and will require true passion for the topic. If this sounds like you, don’t be shy! We can’t wait to meet you.

About the role:

The Experience Manager is responsible for establishing and

maintaining a positive, high energy work environment, providing leadership

through maintaining script standards and developing the team for world

class guest service. The manager is responsible for maintaining an

experience with 100% success for our guests while ensuring all daily

operational needs are met.



A successful candidate loves people and demonstrates

flexibility to support their team and is truly committed to helping team

members achieve professional and organizational goals while working

quickly, efficiently and enthusiastically in a high-volume, high paced

environment. Prior experience managing a team is mandatory. Performance,

acting, directing or public speaking experience is a huge plus, The Manager

must have a flexible schedule and be able to manage crisis

situations.

Additional Responsibilities:

●Work under the guidance of the GM and OM to lead a team of

Ambassadors and Key Holders

●Provide leadership and supervision for all front of house team

members

●Enhance the guest experience including creating surprise moments

●Handle complaints and emergencies and establish consistent

responses and guidelines for all visitor scenarios.

●Empower as well as hold the Team accountable to provide an

exemplary level of guest service at all touch points of the operation

●Maintain and build a strong sense of community, loyalty and brand love

among all staff from cleaners to fellow manager

●Manage the Guest Experience Feedback Initiative to cultivate positive

feedback from guests

●Implement plans to enhance the guest experience including creating

surprise moments

●Handle complaints and emergencies and establish consistent

responses and guidelines for all guest scenarios

●Effectively communicate with team and supervisors

●Implement standard operating procedures(opening,

closing, ongoing) as needed to ensure consistency in operations

●Manage internal monthly team events

●Schedule the team using 7 Shifts platform



Qualifications:

●College degree and 2+ years in relevant field

●Leadership/management experience a must

●Flexible and open scheduling availability

●Excellent guest service training skills

●Experience scheduling, and managing teams

●Ability to manage and act in all functions of the experience

●Contagious extroverted personality with unmatched energy

●Experience with Slack and Google Docs/ Sheets/ Slides a bonus

Full-time:

Salary $60-$80k based on experience

This is a temp to perm role from ASAP - December 2022 with the ability to turn into a permanent role

Benefits:

$500/month employer contribution to healthcare (Vision, dental, health)

Commuter benefits (Tax free contribution to metro card)

HSA/401K

26 vacation days (11 company holidays, 10 PTO days, 5 sick days)

Discount and comp code on experience tickets and merchandise (subject to approval by GM)

Monthly team outings and culture building activities

Access to an ever-growing internal library - if you know of any books we MUST add let us know!

3 weeks 'work from anywhere' (Work from the beach, top of a mountain, or next o a pool - just be online so we can all admire your amazing work views)

Ample opportunities for development with open access to executive members and leaders.

The chance to revolutionize and disrupt the experience industry through a ground-breaking mission.

Chance to work on a multi-cultural, open-heart team with a start-up spirit, based in the heart of Manhattan.

Ample career growth channels which allow you to select a major and minor for your role EX: (Graphic designer, Minor in Feminist Research) PS: The sky is the limit, if there is something cool you want to contribute to our team let us know what you need to make it happen.



PLEASE SEND YOUR RESUME TO: recruiting@museumofwomen for consideration.

Museum of Women is an equal opportunity employer, and we value diversity at our company. Therefore, we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected class.




Salary: $60-$80K depending on experience