Box Office Supervisor 1 - PFM at Barbara B Mann Performing Arts Hall

Job Title: Box Office Supervisor 1

Department: Box Office

Repots to: Box Office Manager

Level/Salary Range: $38,000-$44,000 annually DOE

Location: Barbara B Mann Performing Arts Hall 13350 FSW Pkwy/ Suncoast Arena 13351 FSW Pkwy



ROLE AND RESPONSIBILITIES

Primary responsibility is to provide the highest level of customer service. The key role is to assist the Box office Manager to facilitate the smooth functioning of office operations. The Box Office Supervisor needs to be a versatile individual, as they are responsible for the accuracy of ticket sales from programming to selling, cash control as well as providing exceptional customer service. A key role of this position is to ensure the staff is well trained and able to inform each guest of their best ticketing option.

• Provide frontline support and ongoing training to frontline ticket selling staff

• Responsible for all cash and cash equivalents in ticketing area and accurate and timely submission of cash outs

• Supervise and coordinate ticket and subscription sales and processing

• Ensure work quality and adherence to established corporate policies and procedures

• Monitor and address customer requests and complaints/ communicate with ticket takers, ushers, security, patron services, regarding ticketing/ event information

• Train box office personnel to ensure optimal level of customer service

• Utilize an automated box office system, computer terminals and standard computer equipment and software.

• Establish and maintain effective working relationships with those contacted in the course of work.

• Maintain daily records of business transactions including ticket sales, receipt deposits, complimentary tickets, and declined credit card accounts

• Assist in managing event listings and ticket inventory within ticketing software

• Maintain organization and cleanliness of Box Office areas

• Ability to manage multiple work tasks throughout a day with the understanding of completing necessary duties in a timely manner

Qualification Requirements

• Must be a team player and highly efficient multi-tasker

• Must be supremely organized with digital and paper files and have telephone skills

• Must have the ability to maintain composure and professionalism during periods of peak demand

• Must be proficient in all Microsoft applications-Excel, Word, Outlook



Preferred

• Associates degree or higher in Hospitality, Business Management, Arts Administration, Theatre, Customer Service, Event Management or related industry

• 3+ years’ experience in supervisory role/ staff management - scheduling, onboarding new staff and drafting memos

• 3+ years’ experience with multi-line phone systems/ call center

• 3+ years’ experience in sales and cash handling

• Familiarity with working performance or events preferred. Experience or familiarity with ticketing systems extremely desirable. Interest in the performing arts/ theatre!

ADDITIONAL NOTES

Non-traditional hours expected around performance on nights, weekends and holidays



TO APPLY:

Email your resume and names of 2 references along with schedule availability to info@bbmannpah.com c/o Office Supervisor. Please put your name and position you are applying for in the subject line. Due to the high volume of applicants, applicants will not receive a confirmation receipt email.


Salary: $38,000 - $44,000 DOE