Box Office Representative, SummerStage, Central Park - City Parks Foundation

POSITION SUMMARY

Reporting to the Ticketing Manager of SummerStage, Central Park, the Box Office Representative’s primary responsibility is to ensure the efficient operation of the SummerStage VIP/Guest/Press check-in and Box Office areas and provide high quality customer service. The Box Office representative must be personable, comfortable speaking to the public, organized and responsible. The ideal candidate must be comfortable working in an outdoor setting during day and evening hours.



Pay Rate: $20/hour



RESPONSIBILITIES

Box Office Representative responsibilities include, but are not limited to:

Manage guest list for all events (Free and Ticketed Events)

Maintain a high level of customer service while instructing patrons where to find their sections and what amenities are included

Scan tickets at the entrances

Sell tickets and troubleshoot orders for ticketed events

Ensure that VIP/Guestlist/Press check-in area is properly set up, has power and equipment needed for that day’s event

Ensure check-in area is stocked with adequate supplies of appropriate passes and wristbands

Manage issues with patrons who are not on the list, needing more credentials, and additions to the list per the Tour Manager/CPF needs

Help with any connectivity issues of scanners, sales, refunds, box office sales, technology issues

Act as ambassador for the organization, answering questions for visitors about the Festival and CPF





QUALIFICATIONS

Minimum of two (2) years work with ticketing and/or guest list management

Knowledge of ticketing software required; knowledge of Ticketmaster, See Tickets and AXS a plus

Working knowledge of Google Docs, Google Sheets, and Microsoft Office Suite preferred

Previous work experience in the performing arts a plus

Ability to manage special projects independently and to completion

Excellent oral, written, interpersonal, and communication skills

Extremely dependable punctual, detail-oriented, and organized

Ability and willingness to work in a fast-paced environment

Ability and willingness to work outdoors and in all types of weather

Ability and willingness to work evening and weekend hours

Ability and willingness to perform light lifting (up to 15 pounds) as needed

Demonstrate good judgment and a professional demeanor

Knowledge of POS systems and merch sales a plus





ABOUT CITY PARKS FOUNDATION

At City Parks Foundation (CPF), we are dedicated to invigorating and transforming New York City parks into dynamic, vibrant centers of urban life through arts, environmental education, sports, and community building programs for all New Yorkers. Our ethos is simple: we believe thriving parks mean thriving communities.



Community engagement includes Partnerships for Parks, a public-private program of City Parks Foundation and NYC Parks, which supports and champions a growing network of community leaders who care and advocate for the transformation of our neighborhood parks and the Parks and Open Space Partners-NYC coalition of conservancies and alliances. We also administer the NYC Green Fund, a regranting program for parks and open space nonprofits and grassroots organizations.



We produce SummerStage, the iconic free, outdoor performing arts festival in NYC, presenting world-class artists from across the globe and our own neighborhoods on our mainstage in Central Park and in local parks in all five boroughs, and our Swedish Cottage Marionette Theatre and roving PuppetMobile present marionette puppet theater throughout New York City.



We connect youngsters to nature in the urban environment through progressive, experiential teaching. Using parks as classrooms, we provide learning experiences and hands-on activities in urban forests, coastal areas, and gardens.



Free golf, tennis, track & field, soccer, and fitness programs bring high-quality instruction and equipment into areas where few organized athletic opportunities exist. We offer leveled training, year-round scholarship coaching, and special pro events.
Salary: $20/hour