Ticket Services Representative - Signature Theatre

TICKET SERVICES REPRESENTATIVE

Position Summary

Signature Theatre, one of New York’s leading off‐Broadway theatres is seeking a TICKET SERVICES

REPRESENTATIVE. Ticket Services Representative is a part‐time position and reports to the Ticket Services

Manager and Assistant Ticket Services Manager. The position is part of a team that represents the call

center, concierge, and downstairs box office in the multi‐venue facility. At this time, this position will

be working remotely and in person.

About Signature

Founded in 1991, Signature Theatre celebrates playwrights and gives them an artistic home, producing

six to eight productions annually. In 2005 Signature began its groundbreaking Signature Ticket Initiative,

providing affordable tickets to all of its productions. In 2012, Signature opened The Pershing Square

Signature Center, the Frank Gehry‐designed 75,000 square foot Center featuring three theatres, two

rehearsal studios, a central, public lobby with a café and bookstore, as well as administrative offices.

Applicants from populations underrepresented in the theatre field and aligning with Signature theatre’s

institutional goals and priorities focused on playwrights, community and access are strongly encouraged

to apply.

Signature is committed to Equity, Diversity, Inclusion, and Accessibility and welcomes candidates who

have demonstrable experience advocating for underrepresented communities. All employees of Signature

Theatre have a responsibility to be active in the institution's continued commitment to its Equity,

Diversity, Inclusion, and Accessibility values and goals. Please read our commitment to creating a theatre

focused on EDIA at signaturetheatre.org

Responsibilities

 Working remotely to answer voicemails and inbound busy phone queue to sell tickets and

memberships with Tessitura ticketing system

 Selling tickets troubleshooting customer service issues at the downstairs box office in person

 First line response for customer service inquiries

 Maintaining relationships with our loyal base of members

 Responding daily to Ticket Services email inquiries

Desired Skills and Experience

Candidates must have experience with ticketing systems in a professional capacity. Tessitura experience

preferred.

Compensation

This is a part‐time hourly position without benefits, working weekdays, weekends, and holidays.

Salary $18.00/hour.

Application Instructions

Please email a cover letter and resume, with references, to careers@signaturetheatre.org. Please include

“Ticket Services Representative” in the subject line.

All qualified applicants will receive consideration for employment without regard to race, color, creed,

ancestry, national origin, citizenship, religion, gender, sex, sexual orientation, affectional preference,

gender identity or expression, sexual and reproductive health decisions, pregnancy, disability, genetic

predisposition, age, military or veteran status, marital or familial status, or any other protected

characteristic, in accordance with applicable federal, state and local laws.

No phone calls, please. For more information about Signature, please visit www.signaturetheatre.org
Salary: $18.00/hour