Tessitura Systems Administrator - The Children's Theatre Company

Children’s Theatre Company (CTC) is seeking qualified candidates for the position of Tessitura Systems Administrator. This full-time benefits-eligible position requires someone who has demonstrated expertise in the use of ticketing systems, preferably Tessitura, as well having skills in database management, and the ability to positively contribute to an anti-racist organization and assist in dismantling structural racism in theatre. Applicants for this role should have exceptional attention to detail, keen analytical skills, communication and collaboration skills, and demonstrated time-management, and problem-solving skills.



CTC is committed to equity, diversity, inclusion and justice in our organization and our community, and thus we seek a broad spectrum of employees. We strongly encourage and welcome applicants who are Black, Indigenous or People of Color, as well as those who are from other underrepresented communities.



ORGANIZATION DESCRIPTION

Led by Artistic Director Peter C. Brosius and Managing Director Kimberly Motes, Children's Theatre Company (CTC) is the nation’s leading theatre for multigenerational audiences and is one of the 25 largest producing theatres in the United States. A winner of the Tony Award for Outstanding Regional Theatre, CTC creates extraordinary theatre experiences that educate, challenge and inspire young people. It has set standards of excellence in the quality of its productions, commitment to new work, and innovative education and community partnerships.



DESCRIPTION OF MINNEAPOLIS AND THE TWIN CITIES METRO AREA

Minneapolis and the Twin Cities area has a thriving and vibrant arts scene. The Twin Cities metro area is one of the largest theatre markets in the country, with over 150 theatres. Minnesota year in and year out ranks near the top nationwide in federal and state arts funding and has a strong history of private arts philanthropy.

The Twin Cities area is the second largest economic center in the Midwest and is annually ranked as a top area in terms of quality of life. It is home to several restaurants and chefs who are James Beard nominees or winners. The Minneapolis parks system has been called the best-designed, best-financed and best-maintained in America.



DIVERSITY AND INCLUSION STATEMENT

CTC is dedicated to increasing justice, equity, diversity and inclusion in our audiences, our programs and in all of our hiring for staff, artists, and recruiting of board members. CTC is committed to a future where our theatre is a home for all people, all families, and is truly reflective of our community. We are also committed to providing a work environment that is free from discrimination. CTC prohibits discrimination in employment against any employee or job applicant because of that person’s race, color, creed, religion, ancestry, sex, national origin, disability, genetic information, age, sexual orientation, gender identity, gender expression, marital status, familial status, veteran status, status with regard to public assistance, membership in a local human rights commission or any other legally protected status.



POSITION SUMMARY

The Tessitura Systems Administrator serves as a part of a collaborative team and provides central management of the Tessitura database, implements processes to ensure data integrity, develops and manages database business rules, manages the integration of Tessitura and TNEW with the organization’s website, and serves as the key source of patron information for the theatre. The position is responsible for the implementation and maintenance of policies and procedures for constituent database management, troubleshooting and quality control, and database integrity (duplicates). This position is one of only a few key power users for Tessitura in the theatre and serves as a source of detailed knowledge and expertise about the database as well as serving as a liaison for the organization to Tessitura. The position will maintain a regular reporting strategy for enhanced and improved use of the Tessitura database to assist with achieving goals.

This position reports to the Director of Marketing and Communications.



ESSENTIAL FUNCTIONS



Data Management

• Ensure integrity/accuracy of database records and system functionality

• Troubleshoot all database problems as needed

• Verify accuracy of data in databases

• Ensure confidentiality and reliability of data and proprietary information

• Ensure security for supporter, transactional and financial data

• Serve as primary contact for working with Tessitura and RAMP Reporting and List Management

• Assist staff with questions about complex extractions, lists and exports

• Write and customize Tessitura/SQL reports and Analytics dashboards

• Manage requests for and completion of custom reports for all departments



Serves as database process leader

• Serve as theatre lead in data integrity and database management

o Set guidelines and systems regarding data entry and data usage

o Devise plans for standardizing data entry and ensuring quality control

o Evaluate, develop and maintain centralized procedures for data management and reporting

o Determine business rules for Tessitura, communicate business rules to staff and enforce their use

o Enroll new users and maintain system security

o Control and monitor user access to database

• Provide Tessitura training opportunities and updates for all staff

• Coordinate and plan for future data conversions/upgrades as needed

• Assist in project planning and consult with internal customers on projects, new technologies and deadlines

• Assist in setting and achieving long-term objectives for data services

• Assist with integration of Tessitura with TNEW and Website

• Act as liaison to Accounting, IT and outside vendors related to Tessitura data issues



Season Revenue Forecasting

• Assist, under the guidance of the Director of Marketing, in putting together revenue model for single ticket and subscription seasons

• Compile historical research on shows and determine comparable shows for revenue forecasting purposes



Website Integration

• Manage the integration of Tessitura and TNEW with the organizations website, ensuring that all e-commerce connections and purchase/donation paths are properly built

• Strategize and implement website improvements in collaboration with Director of Marketing and Design and Digital Manager to improve overall website experience for patrons



Collaborate with all staff in the furtherance of CTC’s goal of being an anti-racist theatre that works towards Justice, Equity, Diversity and Inclusion

• Encourage and empower everyone to speak out against racist workplace practices and policies

• Study topics that lead to a deeper understanding of how white supremacy, racial violence, and systemic racism have shaped American society and how that shapes CTC’s workplace and the lives of CTC employees

• Positively contribute to the ACT One platform, creating a future where our theatre is a home for all people, all families, reflective of our community



POSITION QUALIFICATIONS



Knowledge, Skills and Abilities

• Adaptability - Ability to adapt to rapid pace in a changing workplace

• Analytical Skills - Ability to use thinking and reasoning to solve a problem

• Creative - Ability to think in such a way as to produce a new concept or idea

• Communication - Ability to clearly and concisely express ideas and ask questions effectively with others

• Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

• Customer Oriented – Ability to take care of the customers’ needs while following company procedures

• Decision Making - Ability to make critical decisions while following company procedures

• Inclusive – Skill and value of providing equal access of opportunities and resources for people who might otherwise be excluded or marginalized

• Judgment – The ability to formulate a sound decision using the available information

• Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions

• Organized - Possessing the trait of being organized or following a systematic method of performing a task

• Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous

• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems

• Project management skills – Ability to plan and manage workflows and personnel in a holistic and integrated fashion to ensure progress of projects, and awareness of responsibilities among staff

• Time Management - Ability to manage the available time to organize and complete work efficiently and effectively within given deadlines

• Team Building – Ability to convince a group of people to work toward a goal



Experience

• Demonstrated expertise in use of Tessitura or similar ticketing system, including knowledge of settlement, data pulls, reporting and basic software management

• Advanced working knowledge of SQL-based programs

• Demonstrated skill in working with databases in non-profit organization

• Demonstrated skill in formatting tables, creating lists and extractions, managing database rules and reference tables, and system/data analysis

• Demonstrated knowledge of information technology and basic accounting principles

• Demonstrated ability to be accurate in data entry skills and ability to manage multiple tasks and deadlines

• Ability to work independently, set priorities and complete work on time and with accuracy

• Commitment to maintain confidentiality and a high degree of accuracy in donor/patron records

• Demonstrated skill working with basic HTML functionality

• Demonstrated proficiency at Microsoft Office applications

• A passion for the arts



Other Qualities

• A commitment to ethical conduct in all respects of the work environment

• A commitment to creating a just, equitable and inclusive work environment

• A commitment to the protection of confidential information to which this position has access

• Ability to positively contribute to an anti-racist/anti-bias organization and work to dismantle structural racism in theatre

• A passion for the arts is a plus



COMPENSATION

The starting salary range for this full-time position is between $50,000 and $55,000 annually. Benefits include medical, dental and vision insurance; short-term and long-term disability and life insurance; vacation and sick leave; nine paid holidays; and a 403(b) retirement savings plan.



TO APPLY

Please send a cover letter and resume to Andrew Robertson, Director of Human Resources at jobs@childrenstheatre.org. Please include the name of the position(s) to which you are applying in the subject line of the email.
Salary: $50,000 to $55,000 per year starting pay