Operations Manager - Opera Roanoke

Operations Manager – Full Time

Opera Roanoke is seeking an energetic, driven, organized individual fill the Operations Manager position. This position is essential to the organization’s success and requires someone with excellent organizational skills, keen attention to detail, and the ability to handle a variety of tasks simultaneously. This person will be primarily responsible for handling all day-to-day operational duties including management of Opera Roanoke’s box office. Occasional evening and weekend work will be required during production periods and special events.

This position reports directly to the General Director and provides support for both administrative and artistic functions.

A knowledge of opera or classical music is not a requirement for this position but a background in arts or non-profit management would be helpful.



Desired start date: June 1, 2022



Primary Responsibilities

Administrative

 Processing all incoming invoices and outgoing payments in coordination with external accountant

 Creating and distributing financial reports for monthly board meetings in coordination with external accountant

 Sends reminders of monthly board meetings

 Maintaining accurate donor records in CRM software (Choice)

 Sending tax receipt letters to donors

 Assisting with the preparation and mailing of annual appeal letters and other direct mail

 Assisting with scheduling for Opera Roanoke’s educational and civic engagements

 Answering phone calls and interfacing with patrons through the box office

 Conduct research and analysis on areas of interest to the General Director

Production

 Executes contracts for all visiting artists ahead of productions

 Arranges housing and travel for all visiting artists

 Assists in booking and communicating with venues

 Manages the box office for all ticketed events

 Hanging posters and distributing other marketing materials as necessary

 May be asked to transport artists to and from airport



Qualifications

 3 years relevant experience required. Bookkeeping experience with QuickBooks Online is preferred. Proficiency in Microsoft Word, Excel, Google Docs, and Google Drive. Experience in database management preferred. Excellent problem-solving skills, communication skills, both written and verbal, and ability to work independently are all necessary attributes. Graphic design experience with online programs like Canva are a plus.

Reliable transportation and valid driver’s license required. Ability to lift up to 50lbs required.



Compensation and Benefits

 $32,000-35,000 annual salary commensurate with experience

 Health and dental insurance – company pays 80%, employee pays 20%

 2 weeks paid vacation

 Paid time off for all federally recognized holidays

 Normal office hours are M-F 9am-5pm



About Opera Roanoke

Opera Roanoke is a year-round performing arts company with administrative offices located in downtown Roanoke. Programs include 2-3 mainstage performances per season, a Young Artist program for regional college students, and various engagement and educational activities throughout the year. The annual budget is approximately $400,000.



Application Procedure

Opera Roanoke is an equal opportunity employer and encourages all qualified individuals to apply. Please send a resume, cover letter, and references to Brooke Tolley, General Director at btolley@operaroanoke.org with your last name and “Operations Manager” in the subject line. Position open until filled.


Salary: $32,000-35,000