Lead House Manager - Studio Theatre

TITLE: Lead House Manager

STATUS: Part-Time - Non-Exempt

DEPARTMENT: Marketing/Audience Services

REPORTS TO: Manager of Audience Services and Experience

POSTITION AVAILABLE: Mid-Fall

ABOUT STUDIO THEATRE

Studio Theatre is a premiere Washington venue for contemporary theatre. Under the leadership of Artistic Director David Muse and Managing Director Rebecca Ende Lichtenberg, Studio produces the work of many of today’s greatest writers, augmented by occasional productions of modern classics. Our work is marked by its emphasis on excellence in acting and design and the signature intimacy of Studio’s four theatres, which all seat fewer than 225 patrons. With a budget of over $5 million and 24 full-time staff members, no theatre of comparable budget size operates such exclusively intimate theatres. The quality of this work has been recognized by sustained community support and over 70 Helen Hayes Awards for excellence in professional theatre.



Rooted in the Theatre’s mission to foster a more thoughtful, more empathetic, and more connected community in Washington, DC and beyond, Studio takes seriously our commitment to providing access to and engagement with our work—both on stage and off. Our community engagement efforts include access and affordability initiatives, public programming, a growing community partner program, and dedicated education and workforce development programs.

Studio is currently in the midst of a major renovation of its main facility. We are transforming a theatre into a state-of-the-art ”raw room” with no fixed seating, rearranging and renovating our lobbies and restrooms, creating our first dedicated rehearsal room, creating a new indoor/outdoor café space, and making other improvements throughout the building. The project should be completed early in 2022. This is a rare opportunity to be a part of the opening and running of a transformed venue.



THE POSITION

Studio Theatre seeks dynamic part-time Lead House Managers (LHM). LHMs set the tone of the Patron Experience and are responsible for the smooth operation of the Theatre, or the “House,” during the show’s run. They provide answers to patron questions, listen to patrons' compliments and concerns, and provide an excellent patron experience at all performances. Lead House Managers report to the Manager of Audience Services; however, during any given performance, will work alongside a Manager on Duty (MOD) and supervise the assigned front of house staff, which is made up of a team of House Managers and Volunteers. This public facing position is the primary point of contact for Studio Theatre with whom audiences will interact on a regular basis. This position works predominantly evenings and weekends, and schedules may vary based on show schedule.



Please Note, Studio Theatre has instituted a mandatory COVID-19 vaccination policy for all employees. As such, proof of an FDA approved vaccination is required prior to beginning work.



ESSENTIAL DUTIES AND RESPONSIBILITIES

Key duties of the Lead House Manager include, but are not limited to:

• Coordinating building opening times with MOD.

• Working closely with MOD to ensure proper staff are in place for all performances.

• Maintaining the “store,” including inventory checks and daily reconciliation.

• Upholding the appearance of the lobby and all public areas as necessary, to ensure a clean environment.

• Resolving conflicts with any patron seating issues.

• Conducting pre-show Volunteer meetings.

• Maintaining ticket-scanning equipment, hearing impaired devices, and walkie-talkies for communicating with Stage Manager.

• Working closely with the Box Office to ensure any patron ticketing issues are resolved in a timely and efficient manner.

• Providing additional support in emergency situations, including fire alarms and inclement weather warnings.

• Investment in Studio Theatre’s Mission, Values, and a commitment to its Anti-Racism Statement.



In addition to the standard House Manager responsibilities, the LHM will also serve as a MOD for some performances and have the following additional responsibilities:

• Manage facility emergencies, which include the following: escalate customer issues, medical emergencies, and evacuations.

• Supervising House Managers and Volunteers.

• Review and Submit Nightly reports:

o Sales Report

o HM Report

o Incident Reports



Event Staff

As Lead House Manager you will sometimes have the opportunity to work as event staff for event rentals at Studio. As Event Staff you will have the following responsibilities:

• Setting up necessary tables, chairs, and signage for event.

• Facilitating the proper organization and cleanliness of public spaces prior to event.

• Welcoming guests to the venue and taking tickets and checking in where necessary.

• Providing guests with directions within the theatre.

• Providing guests with accurate venue information.

• Enforcement of theatre policy and procedures.

• Any additional tasks assigned by event manager or point of contact.



EXPERIENCE AND QUALIFICATONS

Ideal candidates will possess the following Experience and Qualifications. Studio Theatre welcomes all relevant experience as well as the formal education or direct work preferences listed below:

• Prior events management experience.

• Excellent customer service background.

• Strong interpersonal communication skills.

• Must be adaptable and able to work in a fast-paced environment.

• Schedule flexibility and ability to work performances and events, including nights and weekends.

• Strong computer skills using Microsoft Office products; experience with ticketing software is a plus but not required (Studio Theatre uses the Tessitura ticketing system).

• Investment in Studio Theatre’s Mission, Values, and a commitment to its Anti-Racism Statement.

• This position requires:

o Standing for extended periods of time.

o Repeatedly walking long and short distances including some stairs.

o Lifting and carrying of up to 50 pounds, such as supplies and equipment, may be required.



COMPENSATION

The Lead House Manager position is a part-time, hourly non-exempt position with an hourly rate of $18/hour.



HOW TO APPLY

Interested applicants can apply using the form below:

https://studiotheatre.wufoo.com/forms/m1f1ansv0h5p9r6/

If you need assistance filling out the form, please email employment@studiotheatre.org or call 202.232.7267 x0 for assistance.



Studio Theatre is proud to be an equal opportunity employer. Applicants from populations underrepresented in the theatre field are strongly encouraged to apply. We are committed to creating a diverse and inclusive environment, and all qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, marital or familial status, sexual orientation, national origin, disability, age, or veteran status.


Salary: $18.00/hour