House Managers & Assistant House Managers - McCarter Theatre Center

POSITION: House Managers & Assistant House Managers



DEPARTMENT: Operations, Front of House



REPORTS TO: Front of House Supervisor



PAY: $19 - $21/hr; Part-time; Hourly; Non-Exempt (eligible for overtime)



BENEFITS INCLUDE: Complimentary and discounted tickets, institutional professional development opportunities, access to free parking, and other perks.



LOCATION & SCHEDULE: This is an in-person position that works at both theatre venues located at 91 University Place in Princeton, NJ. with a schedule based on the performance calendar and other departmental needs.



START DATE: These positions will be filled as needed.





POSITION & RESPONSIBILITIES – House Managers



McCarter Theatre Center is seeking welcoming and focused House Managers to join the Front of House staff. House Managers (HM) are outgoing, motivated individuals who possess excellent leadership and customer service skills and must be able to multitask in an energetic environment while managing Front of House team members ranging from 15 – 20 individuals depending on the performance. If you have a passion for customer service, providing exceptional experiences to patrons, and sharing your excitement for the work that McCarter produces and presents, we hope you will join our team!



Essential Functions & Duties:



· Under supervision of the Front of House Supervisor, effectively manage and run all Front of House operations for each performance with regard to patrons, artists, guests, and staff.



· Understand, respectfully communicate, and facilitate alignment with all performance guidelines and policies as set forth by McCarter.



· Facilitate performance reports for each event.



· On the spot maintenance of electronic devices: scanners, hearing devices and radios for the theatres and report to IT or Operations when issues arise.



· Check venue facilities before and after the performance to ensure that the space is fully functional, while reporting any repair and maintenance needs to Operations.



· Know and understand McCarter's emergency procedures and be able to appropriately execute them with calm and precision in the event of an emergency.



· Train other Front of House staff members under the direction of the Front of House Supervisor.



· Address any patron concerns or conflicts as escalated by Ushers, Patron Attendants or Assistant House Managers.



· Conduct pre/post-performance debriefings with staff to discuss successes, areas for improvement, and any challenges encountered during the performance.



· Collaborate with the Events & Operations Manager and events staff to ensure smooth transitions between performances and special events, including pre-show, intermission, and post-show activities.





POSITION & RESPONSIBILITIES – Assistant House Managers



McCarter Theatre Center is also looking for friendly and attentive Assistant House Managers to join our Front of House team. As an Assistant House Manager (AHM), you’ll take on a key house management support role, guiding our team of Patron Attendants and Volunteer Ushers ensuring a smooth, welcoming experience for all patrons. Ideal candidates are energetic, proactive, and thrive in fast-paced situations while delivering top-notch customer service. If you’re passionate about creating memorable experiences for audiences and excited to be a part of the incredible productions and events at McCarter, we encourage you to apply and become part of our team!



Essential Functions & Duties:



· Support the Front of House Supervisor and House Managers (HM) to ensure the successful run of a show.



· Train and motivate a corps of Ushers, as well as leading and assisting Patron Attendants with all performance related tasks.



· Under the direction of the HM, understand, respectfully communicate, and facilitate alignment with performance guidelines and policies as set forth by McCarter.



· Assist in the maintenance of electronic devices: scanners, hearing devices and radios and report to HM when issues arise.



· Check venue facilities before and after the performance to ensure that the space may be used to its potential. Report all repair and maintenance needs to the HM.



· With calm and precision, execute appropriate emergency procedures in the event of an emergency.



· Assist with the training of other Front of House staff members at the request or direction of the Front of House Supervisor.



· Address any patron concerns or conflicts as escalated by Ushers or Patron Attendants and escalate to House Managers as needed.



Essential Functions & Duties (Both Roles):



· Facilitate a positive, welcoming experience for a diverse audience, including the pursuance of McCarter’s Equity, Diversity, Inclusion, Accessibility, and Antiracism expectations for all audience members.



· Follow all emergency procedures regarding venue evacuation and know the location of all exits throughout the building.



· Prioritize safe working practices while embodying McCarter's safety and code of conduct policies to maintain a secure environment for all patrons and guest artists.



· Participate in the work to make McCarter an anti-racist theater. Actively seek ways to improve our work practices to make the Operations department more equitable and inclusive, while upholding and exhibiting our stated values of “justice and joy, beauty and belonging.”



Qualifications (Both Roles):



· Leadership and management experience working with large groups of people



· Microsoft Office knowledge (Word, Excel, & Outlook)



· Possesses a confident and approachable personality with excellent customer service skills Exceptional diplomacy, interpersonal, and teamwork skills; a proven track record of building and nurturing relationships with customers and colleagues alike



· Ability to thrive in fast-paced environments, and maintain composure while making swift decisions and solving problems



· Dedication to providing superior customer service, with a warm and welcoming demeanor that fosters a positive experience for all patrons and guests



· A collaborative mindset, with the ability to work harmoniously with individuals from diverse backgrounds, personalities, and work styles, always approaching challenges with optimism, civility, and a solutions-oriented approach.



· Final candidates must successfully complete a background check





Preferred Qualifications:



· Ability to communicate in other languages (e.g. ASL and multilingual)



· Current CPR & First Aid certification



· The ideal candidate will embody an enthusiasm for the performing arts, with particular interest in supporting and elevating the work of global artists across many disciplines



Work Environment:



· Led by our core values, McCarter fosters and expects a culture of care and respect for the wellbeing of our staff. We seek individuals who share our commitment to fostering an inclusive and supportive workplace, where diverse perspectives are valued and respected.



· Availability to work evenings, weekends, and holidays during the performance season, as scheduled in advance



· Work will primarily be completed in the lobbies and performance/seating spaces, subject to HVAC cooling and heating.



· This position entails extended periods of independent standing e.g. 3-4 hour intervals, the ability to read and interpret documents/ticket scanning devices, engaging in repetitive tasks, walking, bending, and reaching within the work environment.



· Ascend and descend 40 or more steps quickly



· Ability to work in dim lighting (e.g. in order to read tickets) and walk in limited lighting (e.g. to assist patrons with seating)



· Potential for moderate to high noise environments depending on production and performance elements; ability to hear and speak clearly in areas with significant background noise (e.g. in order to answer patron questions)



This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of McCarter.



TO APPLY Please email jobs@mccarter.org with your name and “House Manager or/ Assistant House Manager” in the subject line; tell us a bit about you and your experience - resumes are welcome, though not required. Do also mention where you heard about the position. We look forward to learning more about you!





EQUAL OPPORTUNITY COMMITMENT



McCarter is an equal opportunity employer committed to hiring, supporting, and promoting a diverse workforce and inclusive culture. As such, McCarter seeks team members who: contribute to a diversity of backgrounds and experiences to support an expansive artistic vision; are committed to engaging in ongoing anti-racism and anti-oppression work collectively and individually; value collaboration, curiosity, flexibility, and an openness to continuous personal and professional growth.



We encourage all candidates to apply, even if they do not currently meet all the qualifications. We know there are great candidates who may not have all the qualifications listed above but possess intuitive knowledge or other fully transferable skills. If that is you, don’t hesitate to apply and tell us about yourself. McCarter is committed to on-the-job training and mentorship.



McCarter Theatre Center is committed to providing access and reasonable accommodation in the application and hiring process for individuals with disabilities if needed and requested. To request disability accommodation, please contact (609) 258-6500 and connect with Human Resources.
Salary: $19 - $21/hr; Part-time; Hourly; Non-Exempt (eligible for overtime)