House Manager- Starlight Theatre - Starlight Theatre

To apply for this position please visit: https://secure.ipsonline.net/ta/STARLIGHT.careers?ApplyToJob=469937354



Do you have a love for the arts? Would you like to be an active part of a beloved Kansas City tradition? If so, we have the perfect opportunity for you! Starlight is looking for a dedicated, energetic and hard-working "Star" to join our Operations team as House Manager! This will be a full-time, hourly position that will work year-round.



The House Manager(s) plays a very important role at Starlight, as they are responsible for managing front of house operations of the venue during events including, but not limited to: leading the guest experience, staffing all events, training event staff and volunteers, preparation and distribution of event info sheets and reports, and venue safety.



Essential Functions & Duties:

• House Manager for all events at Starlight Theatre including outdoor and indoor Broadway shows, concerts and other public and private events as needed.

• Serve as venue’s representative in interactions with venue guests and is responsible for their seating and safety.

• Advance coordination, planning and staffing with the VP of Operations, VP of Concerts, VP of Production, Director of Ticket Services and Facilities Manager.

• Coordination, training and management of Guest Assist team.

• Work with the Volunteer Coordinator for staffing levels and event oversight.

• Participate in hiring, onboarding and training seasonal Operations interns.

• Pre-event setup and post-event breakdown for Front of House.

• Conduct pre-event briefings.

• Prepare and distribute event information and end of event reports.

• Assist the VP of Operations with minor projects, reports and correspondence.

• Coordination with vendors including, but not limited to event staff, security, police and EMT’s.

• Assist with venue security schedule coordination.

• Participate in implementation of the venue’s Emergency Operations Procedures including Trained Crowd Manager certification and other training as required.

• Work closely with the Vice President of Operations to ensure the goals of the Board are implemented successfully to achieve the best guest experience.

• Understanding and committing to inclusion, diversity, equity and access (I.D.E.A.) at Starlight.

• Additional responsibilities and errands as needed.



Supervisory Responsibilities:

• Manage contracted staff including event staff, security, parking, police and EMT’s.

• Recruit, interview, hire, train and manage Guest Assist employees.

• Develop and maintain training manuals and performance appraisals; rewarding and disciplining employees in conjunction with Human Resources and VP of Operations.



Knowledge, Skills & Abilities:

• Proficient and well-educated in crowd management and life safety.

• Knowledge of Front of House best practices for professional entertainment venues.

• Knowledge of management principles and best practices.

• General maintenance knowledge is helpful.

• Strong interpersonal and communication skills.

• Organized and focused with the ability to manage multiple projects with competing priorities.

• Ability to effectively communicate with co-workers and guests.

• Ability to thrive in areas of ambiguity and complex situations.

• Ability to maintain recordkeeping systems and procedures.

• Ability to gather data and compile information for reports.

• Ability to examine situations and devise rapid solutions.



Qualifications:

• Bachelor’s degree in Hotel and Restaurant Management, Business Management, Venue Management, Operations Management, Sports and Entertainment Management or similar majors desired.

• Minimum 2 – 5 years facility/event management experience.

• Excellent computer skills with knowledge of Microsoft Office.

• Previous exposure to theatre or performing arts is a plus.

• CPR certification is a plus.



Physical Demands:

• Work a demanding schedule in excess of 40+ hours per week including evenings, weekends and holidays.

• Must be able to move and/or lift up to 50 pounds.

• Able to push guests in wheelchairs on slopes up to 18 degrees and assist guests with disabilities in moving about the venue.

• Able to stand and walk on all surfaces during long shifts and able to climb stairs.

• Must work indoors and outdoors in all weather conditions (-10 degrees to 110 degrees F) including rain, snow, ice and wind.



If you are interested in being considered for this position, submit your application online. You can also submit your application at Starlight’s West Ticket Office, next to Gate 3, Mon-Fri, 9 a.m. to 5 p.m. Please visit our website for more information regarding Starlight employment.



Benefits:

Starlight full-time employees receive a competitive total compensation package that begins the first of the month following date of hire. Starlight’s three-tier benefits package includes the following components:



Starlight Physical Wellness

• Medical, Dental and Vision Insurance paid by employer

• Short-Term and Long-Term Disability



Starlight Emotional Wellness

• Paid Time Off

• Paid Holidays

• Flex Time

• Employee Assistance Program





Starlight Financial Wellness

• 401(k) Retirement Savings Program

• Life Insurance

• Family and Medical Leave

• 125 Cafeteria Plan

• Starlight Perks & Discounts



NOTE: Cost and benefits are subject to change per each annual renewal.



Starlight Theatre Association is an Equal Employment Opportunity organization. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.



Starlight is working toward embedding inclusion, diversity, equity and access within every aspect of our organization. We support an environment that values and respects the experiences and contributions of its employees, volunteers, partners and community members. We encourage and welcome applicants of groups that are historically underrepresented in the American theatre industry.



All persons working on behalf of Starlight Theatre are required to receive any of the FDA-approved COVID-19 vaccines and be fully vaccinated. Starlight will provide reasonable accommodations to qualified individuals regarding medical or religious exemptions in accordance with the Americans with Disabilities Act and applicable state and local law.



Starlight Theatre Association of Kansas City, Inc. is a 501(c) (3) not-for-profit organization.


Salary: #38,000-$45,000