House Manager - Studio Theatre

TITLE: House Manager



STATUS: PT Non-Exempt



DIVISION: Marketing



REPORTS TO: Audience Services Director



POSTITION AVAILABLE: Late August / Early September 2022











ABOUT STUDIO THEATRE





Since its founding in 1978, Studio Theatre has been based in the historic neighborhood of Logan Circle in Washington DC. Inspired by the world around us, Studio brings personal, political plays to audiences across the Washington metropolitan area. Studio’s mission combines a commitment to artistic craftmanship with the connective power of live theatre: “To produce exceptional contemporary theatre in deliberately intimate spaces, fostering a more thoughtful, more empathetic, and more connected community, in Washington, DC and beyond.” 







Recognized by the DC Council, the city’s main governing body, as “a pioneer in launching Washington, DC’s theatre into prominence in the American theatre of the 21st century,” Studio presents a diverse roster of thought-provoking contemporary plays featuring an array of local, national, and international theatre artists. Each season, Studio produces seven to nine productions of contemporary drama, including one to two new plays and commissions artists, particularly those early in their careers, to develop new works that will shape the field for years to come. We also aim to be an engaged member of our community—investing in ongoing partnerships with civic, social, and educational organizations—and nurture the next generation of arts leaders through a season-long professional development apprenticeship program.







Studio is a values-based organization that pursues artistry and inclusion, and brings characteristic thoughtfulness and daring to our efforts, onstage and off. We are committed to anti-racism in our work and make a concentrated effort to proactively dismantle barriers that have excluded people from joyful participation in our art form.







Throughout Studio’s four decades, the quality of Studio’s work has been recognized by sustained community support, as well as 398 nominations and 72 Helen Hayes Awards for excellence in professional theatre. Today, Studio stands as an anchor arts institution in Washington, DC, committed to artistry, professional development, and our community. 







THE POSITION











Studio Theatre seeks dynamic part-time House Managers (HM). HMs set the tone of the Patron Experience and are responsible for the smooth operation of the Theatre, or the “House,” during the show’s run. They provide answers to patron questions, listen to patrons' compliments and concerns, and provide an excellent patron experience at all performances. House Managers report to the Audience Services Director; however, during any given performance, will work alongside the Manager on Duty (MOD) and supervise the assigned Front of House staff, which is made up of a team of volunteers.







This public facing position is the primary point of contact for Studio Theatre with whom audiences will interact on a regular basis.







The position is part-time with a varied scheduled (0-20 hours weekly) with required night and weekend availability. This job requires work to be performed onsite at Studio Theatre.







Please Note, Studio Theatre has instituted a mandatory COVID-19 vaccination policy for all employees.  As such, proof of FDA-approved vaccination and booster is required prior to beginning work.  In compliance with all applicable laws, Studio Theatre considers requests for accommodation on the basis of medical need or sincerely held religious beliefs







ESSENTIAL DUTIES AND RESPONSIBILITIES



Key duties of the House Manager include, but are not limited to:



Coordinating building opening times with MOD.



Working closely with MOD to ensure proper staff are in place for all performances.



Maintaining the “store,” including inventory checks and daily reconciliation.



Upholding the appearance of the lobby and all public areas as necessary, to ensure a clean environment.



Resolving conflicts with any patron seating issues.



Conducting pre-show Volunteer meetings.



Maintaining ticket-scanning equipment, hearing impaired devices, and walkie-talkies for communicating with Stage Manager.



Working closely with the Box Office to ensure any patron ticketing issues are resolved in a timely and efficient manner.



Providing additional support in emergency situations, including fire alarms and inclement weather warnings.



Participate in Studio Theatre’s on-going anti-racism work.











Event Staff



As House Manager you will sometimes have the opportunity to work as event staff for event rentals at Studio. As Event Staff you will have the following responsibilities:



Setting up necessary tables, chairs, and signage for event.



Facilitating the proper organization and cleanliness of public spaces prior to event.



Welcoming guests to the venue and taking tickets and checking in where necessary.



Providing guests with directions within the Theatre.



Providing guests with accurate venue information.



Enforcement of theatre policy and procedures.



Any additional tasks assigned by event manager or point of contact.







SKILLS AND QUALIFICATIONS







Studio Theatre is seeking an individual with considerable talent, passion for the theatre, and ability to advance institutional aims. We expect a candidate will have:







Prior experience working events in a customer-facing capacity.



Excellent customer service background.



Strong interpersonal communication skills.



Must be adaptable and able to work in a fast-paced environment.



Schedule flexibility and ability to work performances and events, including nights and weekends.



Strong computer skills using Microsoft Office products; experience with ticketing software is a plus but not required (Studio Theatre uses the Tessitura ticketing system).



Commitment to Diversity, Equity, and Inclusion, and enthusiasm to work with teams with diverse identities



This position requires:



Standing for extended periods of time.



Repeatedly moving between long and short distances with the possibility some stairs.



Lifting and carrying of up to 50 pounds, such as supplies and equipment, may be required.







COMPENSATION:







This position is a part-time, hourly non-exempt position with an hourly rate of $17.16/hour. This position’s weekly hours vary depending on the show and event schedule and there is no guarantee of hours.







Studio Theatre complies with the DC Accrued Sick and Safe Leave Act.











HOW TO APPLY:







Interested applicants can apply using this form







https://studiotheatre.wufoo.com/forms/m1faa6pn1u9p248/







If you need assistance filling out the form, please email employment@studiotheatre.org or call 202.232.7267 x 0 for assistance. Proof of COVID vaccination is not required at the application stage but will be required if a job offer is extended.







Studio Theatre is proud to be an equal opportunity employer. Applicants from populations underrepresented in the theatre field are strongly encouraged to apply. We are committed to creating a diverse and inclusive environment, and all qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, marital or familial status, sexual orientation, national origin, disability, age, or veteran status.
Salary: $17.16/hour