House Manager (Summer Seasonal) - The Glimmerglass Festival

JOB TITLE: House Manager (Summer Seasonal)



DEPARTMENT: Operations



REPORTS TO: Operations Manager



DATES: May 29 to August 25, 2023



The House Manager works as a member of a three-person Front of House team; they report to the Operations Manager and guide the work of two Front of House Apprentices. The primary goals of the position will include coordinating a smooth Front of House operation for each performance and providing a comfortable, pleasant patron experience with a high level of customer service. They will ensure the safety of patrons, volunteers, and staff through proper implementation and enforcement of emergency procedures. Excellent interpersonal and customer service skills, attention to detail, and independent work ethic are desirable. Comfort as a self-starter and the ability to work with a high degree of professionalism is preferred.



Responsibilities include:



Training and supervision of Front of House apprentices

Recruitment, training, scheduling, and supervision of volunteer ushers; leading usher orientations in the beginning of the season as well as condensed orientations prior to each performance.

Coordinate and collaborate with Box Office, Stage Management, Production, Operations, Audience Services, and other appropriate staff

Report and follow through on any malfunction and safety concerns in the Front of House and in the theater.

Work with Box Office to resolve seating problems and late arrivals for maximum patron satisfaction whenever possible.

Monitor the use of inappropriate cell phone/camera/recorder use by patrons.

Secure theater at end of performance, provide a performance report to appropriate staff

Must be available to work nights and weekends. Commitment to safe work habits and shop practices is essential. Must be willing to abide by Glimmerglass Festival’s current and potential future Covid-19 policies, including testing and wearing a mask on campus.



This position runs May 29 to August 25, 2023. Starts at $19.00/Hr. Includes housing.



The Glimmerglass Festival seeks to hire persons of all backgrounds, lived experiences, and identities. Developing and investing in our employees is our highest priority to achieve an environment that fosters company wide success. The Festival aims to employ individuals at varying stages of their careers, who have a desire to work for a leading arts organization that values professional and personal growth through collaboration and commitment to creating the highest quality product possible. In order to learn more about the initiatives and actions we are taking to make progress in these areas, please visit our website, HERE.



The Glimmerglass Festival is an Equal Employment Opportunity employer and welcomes all qualified applicants. Qualified applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, gender identity and expression, sexual orientation, disability, veteran status, genetic data or any other legally protected status.



The hiring process is highly competitive; some positions are filled as early as December. Early applications are encouraged. All positions will be posted for two weeks prior to the start of the interview process and applications will be accepted until all positions are filled.



To apply, please prepare a Cover Letter and Resume (including three references) in a single PDF document. Submit and complete the application process by clicking HERE, or by going to our Glimmerglass Website Employment Page, and filling out the Employment Application Form.
Salary: $19.00/Hr. Includes housing.