Guest Services Manager - Artisan Center Theater

Position Summary:

Artisan Center Theater, a renowned performing arts organization in Hurst, is seeking a proactive and organized individual to join our team as the Box Office Manager. The Box Office Manager will play a crucial role in ensuring smooth and efficient operations of our ticketing services, enhancing customer experiences, and contributing to the overall success of the theater. This is a leadership position that requires exceptional communication, customer service, and managerial skills.



Responsibilities:

1. Ticketing Operations:

- Oversee all aspects of ticket sales, including walk-in customers, phone inquiries, and online purchases.

- Ensure timely and accurate processing of ticket orders and reservations.

- Coordinate with the marketing team to promote ticket sales and implement special promotions or discounts.

- Monitor ticket availability and suggest strategies to maximize ticket revenue.



2. Customer Service:

- Train and supervise box office staff to provide exceptional customer service to theater patrons.

- Resolve customer complaints and address inquiries related to ticketing, seating arrangements, and performance schedules.

- Foster a positive and welcoming environment for all patrons, ensuring their needs are met with professionalism and courtesy.



3. Reporting and Financial Management:

- Generate daily, weekly, and monthly sales reports for management review.

- Maintain accurate records of ticket sales, revenue, and other financial transactions.

- Assist with the reconciliation of ticket sales and financial reports.



4. Staff Management:

- Recruit, train, and supervise box office personnel, ensuring adequate staffing for all performances and events.

- Conduct performance evaluations and provide constructive feedback to team members.

- Organize and lead regular meetings to communicate updates, goals, and expectations.



5. Technology and Systems:

- Oversee the implementation and maintenance of ticketing software and systems.

- Troubleshoot technical issues related to ticketing and work with IT support if needed.

- Stay up-to-date with industry trends and best practices in ticketing technology.



6. Collaboration:

- Collaborate with other departments, including marketing, production, and front-of-house, to ensure seamless coordination for performances and events.

- Assist in planning and executing special events, fundraisers, and promotional activities.



Requirements:

- Bachelor's degree in Business Administration, Arts Management, Hospitality, or a related field (preferred but not mandatory).

- Proven experience in a leadership or supervisory role, preferably in a box office or ticketing environment.

- Exceptional customer service skills with the ability to handle difficult situations with tact and diplomacy.

- Strong organizational and multitasking abilities to handle high-pressure situations and meet deadlines.

- Proficiency in using ticketing software and systems (experience with industry-standard platforms is a plus).

- Excellent communication skills, both verbal and written.

- A passion for the performing arts and an understanding of the theater industry is advantageous.

- Flexibility to work daytime and evenings, as well as weekends as per theater performance schedules.



Join our dynamic team and be a part of an artistic community that thrives on passion and creativity. As the Box Office Manager at Artisan Center Theater, you will have the opportunity to contribute to unforgettable experiences for our audiences and play a significant role in our continued success.



To apply, please submit your resume, cover letter, and references to jennifer@artisanct.com

Applications will be accepted until the position is filled.
Salary: $32,000-$35,000