Gift Operations Coordinator - Steppenwolf Theatre

STEPPENWOLF THEATRE COMPANY



For over 40 years, Steppenwolf Theatre Company has been a cultural leader in Chicago and model for theatre companies in the United States and around the world. Formed by a collective of actors in 1976, the ensemble represents a remarkable cross-section of actors, directors, stage managers and playwrights. Steppenwolf’s artistic ambitions are made possible by its incredible workforce of individuals, who help create a culture of inclusivity, collaboration, and accountability. To that end, we attempt to use an anti-oppressive and anti-racist lens in our roles and everyday decision-making. Join us in this ongoing process, as we navigate, together, our complex world.



The Gift Operations Coordinator plays an essential role in managing the accurate entry of donations and pledges, keeping donor data organized and up to date. This position will lead the creation and distribution of acknowledgment letters, fulfill donor benefits, and manage other important stewardship communications. This role also focuses on improving the efficiency of pledge fulfillment and conducting prospect research to help identify new fundraising opportunities. The Gift Operations Coordinator directly reports to the Annual Fund and Operations Manager.



Responsibilities:

• Gift Processing and Data Management: Accurately enter and track all gifts and pledges in Tessitura, ensuring compliance with organizational standards. Prepare and send acknowledgment letters to donors in a timely manner. Maintain accurate and up-to-date donor records in Tessitura, including gift details, contact information, and communication preferences. Process online and monthly gift payments.

• Donor Stewardship and Benefit Fulfillment: Contribute to the stewardship of our donors through meaningful touchpoints highlighting impact throughout the year. Oversee the fulfillment of benefits for donors in the Annual Fund, ensuring that all promised benefits are delivered. In partnership with the Annual Fund and Operations Manager maintain all digital and physical donor listing content.

• Gift Officer Support: Assist with researching prospective donors, reporting and tracking solicitation progress, and other stewardship as required.

• Pledge Management: Centralize and lead the department in developing more efficient pledge management processes, including tracking outstanding pledges and ensuring timely payment.



Qualifications:

Required:

· Strong written communication skills

· Time management and organizational skills

· Basic understanding of fundraising principles

· Able to work independently and with a team

· Proficiency with MS Office Program (Word, Excel, PowerPoint)

· Discretion handling confidential information

· Evenings and weekends required as needed.



Preferred:



· Tessitura or other CRM software

· Experience with gift processing in a non-profit setting

· Experience with donor communications (direct mail/email)

· Data analysis and reporting

· Project management experience

· Bachelor’s Degree or equivalent work experience



Compensation: Salary range for this position is $45,168 - $49,684 with excellent benefit package for full time employees, including medical, dental, vision, life, and short and long-term disability insurance, critical illness, hospital indemnity, Ventra transit benefit program, employee assistance program and 401(k) matching retirement program. In addition, we offer a generous paid time off package that includes vacation pay, personal days, sick pay, 12 paid holidays and two cultural observance days of your choosing.



How to apply:

Interested candidates should submit a cover letter, professional resume and three references through the link provided. https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=102588&clientkey=FFA63F8D7510DAA0AAC6BCEC71DBE021



NO PHONE CALLS OR EMAILS PLEASE



Steppenwolf Theatre Company is the nation’s premiere Ensemble Theater with 49 members who are among the top actors, playwrights and directors in the field. Thrilling, powerful, groundbreaking productions – from Balm in Gilead and Grapes of Wrath to August: Osage County, Downstate and The Brother/Sister Plays – have made this theatre legendary. Founded in 1976, Steppenwolf started as a group of teens performing in the basement of a church. Today, the company's artistic force remains rooted in the original vision of its founders: an artist-driven theatre, whose vitality is defined by its appetite for bold and innovative work. Every aspect of Steppenwolf is rooted in its Ensemble ethos, from the intergenerational artistic programming to the multi-genre performance series LookOut, to the nationally recognized work of Steppenwolf Education and Engagement which serves nearly 15,000 teens annually. While grounded in the Chicago community, more than 40 original Steppenwolf productions have enjoyed success nationally and internationally, including Broadway, Off-Broadway, London, Sydney, Galway and Dublin. Steppenwolf also holds accolades that include the National Medal of Arts, 12 Tony Awards, and more. Led by Artistic Directors Glenn Davis and Audrey Francis, Executive Director Brooke Flanagan and Board of Trustees Chair, Keating Crown – Steppenwolf continually redefines the landscape of acting and performance.



Steppenwolf’s Mission:

Steppenwolf strives to create thrilling, courageous and provocative art in a thoughtful and inclusive environment. We succeed when we disrupt your routine with experiences that spark curiosity, empathy and joy. We invite you to join our ensemble as we navigate, together, our complex world. steppenwolf.org, facebook.com/steppenwolftheatre, twitter.com/steppenwolfthtr and instagram.com/steppenwolfthtr.
Salary: $45,168 - $49,684 per year