General Manager - Majestic Theater - Majestic Theater

General Manager

Majestic Theater, W. Springfield, MA



The General Manager is a top leadership position at the Majestic Theater, which originated as a movie house and reopened in 1997 as a live performance venue for plays, music and comedy.

Working in tandem with the Producing Artistic Director and his Associate Producing Director, the GM will ensure the smooth running of a 225-seat jewel-box gem, located in the town of West Springfield, MA, with 4,000 subscribers and a five-play production season. Responsible for all administrative, operational and financial functions, the ideal person would have strong organizational abilities, business acumen, elevated people skills; and a flexible, can-do attitude and roll-up-the-sleeves willingness to step in on an as-needed basis with levity, tact, calm, and humor. Extra consideration will be given for those with experience working in theater or other performing arts, but first and foremost is the love of theater and an entrepreneurial spirit to “take ownership” of this non-profit venture with a great potential for financial upside.



Among the responsibilities for the General Manager are:



Finance & Legal



• Approves weekly and twice-monthly payroll with our accountant, including full- and part-time staff and those under union contracts (AEA, etc.); communicates with the payroll service, PayChex

• Approves invoices and bills for accounts payable; reviews W2’s and 1099 tax forms

• Negotiates with vendors and all service providers; reviews all contracts

• Approves purchasing of all supplies for facilities and the in-house café

• Works with auditor and accountant for annual non-profit audit



Box Office, Ticketing, Front of House & Café



• Supervises the Box Office Manager and helps problem-solve any ticketing glitches or patron complaints

• Reviews sales reports from box office software, WinTix

• Develops and reviews protocol for Front of House Manager, staff and ushers

• Oversees the operations of a 70-seat in-house café, a social gathering place and draw for many patrons dining before or after a show



HR & Staffing



• Ensures the working environment is safe and that policies are consistent, accessible and equitable; intercedes if there are issues with employee relations or grievances

• Negotiates salaries for full- and part-time employees and

• Sets objectives for increased revenue-generation

• Fills in gaps in labor on a short-term basis, as needed



Marketing



• Composes text for all marketing materials and reviews design with graphic artist

• Interfaces with web provider regarding billing and any backend issues (Shopify)

• Proofs copy and layout for accuracy for all productions, including credits for donors and sponsors



Business Sponsorship & Other Contributed Income



• Helps solicit sponsorship from small businesses and individual patrons

• Oversees annual raffle of classic car to defray operating budget deficits



Ambassadorship to the Community



• Is a front-facing theater representative to donors, patrons and local businesses

• Ensures the audience feels welcome; arranges curtain speeches and talkbacks

• Stewards those relationships and promptly addresses any concerns



Facilities & Production



• Troubleshoots any technical or mechanical problems with repair people (IT, plumbing, electrical, etc.); hires and monitors cleaning service

• Negotiates labor and parts and arranges access to the theater, company housing, scene shop and any other owned-and-operated buildings

• Meets with Production Team and staff to monitor all production needs



Programming



• Reviews contracts for play performance rights and royalties

• Reviews programming and scheduling with Artistic Staff; discusses play selection, cast, directors and designers and any changes that may be required during rehearsals or actual performances



It is important that the General Manager reside close to the theater. This is an ideal position for someone wishing to live in the beautiful Pioneer Valley; relocation expenses will be considered.



Starting salary: $50,000, with an opportunity for salary increases and/or bonuses as the successful candidate takes “ownership” of the non-profit Majestic Theater, controls expenses and increase sales—thus boosting the possibility of a larger compensation package.



NO PHONE CALLS. Please send cover letter and resume to: amy@majestictheater.com


Salary: 50,000 to 60,000