Full Time Guest Services Associate - The 5th Avenue Theatre

The 5th Avenue Theatre is seeking Full Time Guest Services Associate to join our team.



The 5th Avenue Theatre has an excellent opportunity for a friendly and enthusiastic Guest Services Associate. This position is in our Guest Services Department which includes our Box Office & Inbound Phone Center. The 5th Avenue Theatre is committed to providing an exceptional guest experience. The Guest Services Associate will embrace the 5th’s Guest Services Brand, Values, and Philosophy. If you are skilled in customer service and would enjoy working with others in the exciting world of musical theater, this is the job for you! This position is available for immediate hiring, so interested applicants should apply promptly according to the directions below.



About The 5th



The 5th Avenue Theatre is one of America's leading musical theater companies. We enrich the community we love with the art form we love—giving the Pacific Northwest a front-row seat to original powerhouse productions that go on to light up marquees and audiences all the way to Broadway. From the page to the stage, we bring passion and epic scale to every musical we create. With big talent. Bigger-than-life productions. And did we mention dazzle? As a nonprofit theater company and our region's largest performing arts employer, we spread the joy of great musicals with people of all ages across our region and state.



Each year, we reach more than 75,000 young people through our nationally acclaimed education programs. Programs designed to develop new musicals ensure that the next generation of great musicals will be there to tell the stories that captivate tomorrow's audiences. On the national stage, we are a leading voice for the power of this American art form to lift the human spirit.



For more information about The 5th Avenue Theatre, its season and its programs, please visit www.5thavenue.org







Land Acknowledgement



The 5th Avenue Theatre and the communities we serve are on the land and waterways of the Coast Salish people who have continuously inhabited our region since time immemorial. They are the original storytellers and theater-makers of this place we call home.



We also acknowledge and honor the Tribal nations across Washington State and the many Indigenous peoples from across the country who also live and work in the Seattle area. As we step into this new period of The 5th's history, we hope to honor their legacies and bring greater attention to their continuing fight for equity and recognition.



At The 5th Avenue Theatre, we are actively working towards goals as an anti-racist organization, you can learn more about our work and statement here: https://www.5thavenue.org/about/anti-racism-at-the-5th/



Position Summary:





The Guest Services Associate assists guests in person and on the phone, with single ticket and subscription ticket sales, exchanges, upselling, donation asks, will-call and related services. Employees in this job classification may be assigned to either phones or the Box Office window depending on Theatre needs.







We are looking for candidates who demonstrate outstanding customer service and attention to detail, and who are team players, enthusiastic, articulate and have an interest in the arts.







Schedule



Full Time, 40 hours per week



Non-Show Weeks: Monday-Friday 9:30AM-6:00PM.



Show Weeks: Wednesday-Friday 11:15AM-7:45PM, Saturday-Sunday 11:30AM-8:00PM.



Transition Week: Tuesday-Saturday 9:30AM-6:00PM







Primary Duties and Responsibilities:



Assist guests on the phone and at the box office window for single ticket and subscription ticket sales and exchanges.

Describe and promote season ticket packages to single ticket buyers.

Provide general information to subscribers and guests.

Communicate & provide assistance throughout the season to their portfolio of subscribers.

Handle customer issues, or appropriately escalate to other personnel as needed.

Accurately count and balance received checks, cash and credit cards at the close of shift.

Support The Theatre’s fundraising efforts with simple donation requests during sales transactions, including explaining The Theatre’s donor benefits, specials, and offers.

Deliver outstanding customer service.

Answer guest questions promptly, accurately, respectfully, and thoroughly.

Provide assistance as needed on various administrative projects.

Contribute to a positive, supportive team environment where all staff members can be successful.





Essential knowledge and Qualifications:



At least one year of successful customer service experience; sales experience preferred, and ticketing a plus.

Demonstrated success handling cash, checks, and credit cards.

Positive, articulate, outgoing, and friendly personality; a sense of humor a plus!

Regular and reliable attendance and punctuality. The employee in this position is expected to be consistently on time and ready to work at the start of the shift, since this is the busiest time of day when the Box Office and inbound phones open.

Able to work in an upbeat and often fast-paced environment.

Comfortable answering customer questions and patience to resolve customer service issues.

Organizational skills: the ability to multi-task, to remain calm and efficient in a busy work environment, and ability to maintain a high level of attention to detail.

Tessitura experience desired or ability to effectively use this program within 90 days of on the job training.

Ability to stand for long periods of time, up to the duration of a shift (Box Office) and/or communicate effectively over the telephone for the duration of a shift (Phones.)

Position Reports to: Guest Services Managers and Assistant Managers







Position Classification: FT, Non Exempt



Compensation & Benefits:



The full-time annual salary range is $35,000-$42,500 commensurate with relevant experience.



The 5th Avenue offers a comprehensive benefits package which includes 100% Employer covered Medical, Dental & Vision package, Sick, Personal & Vacation time, commuter benefits (Orca Card and reduced-price parking), Life Insurance, AD&D & Long-term Disability Insurance, Flexible Spending or Health Savings Account, Complimentary Tickets, and Company Paid Holidays. 401K retirement plan after eligibility requirements is met.





Application information & Timeline:



Applications from those who have been traditionally underrepresented in the theatrical industry are strongly encouraged. We are striving for our staff to be inclusive of a diverse and vibrant community that represents multiple identities, perspectives & influences. To apply, please email a cover letter, resume & 2-3 references by September 10th that explains your qualifications for the position to HumanResources@5thavenue.org.





We hope to fill this position as soon as possible, and will continue to interview until the position has been filled.



Please include “Full Time Guest Services Associate ” in the subject line.



A background check will be required upon offer of position.



The 5th Avenue Theatre is an Equal Opportunity Employer.



The 5th Avenue will be requiring Covid-19 Vaccinations for all employees as of October, 4th 2021, with considerations for Medical & Religious exemptions.







Work Location:

The 5th Avenue Theatre, located in the Skinner Building at 1326 5th Avenue, in downtown Seattle.
Salary: $35,000-$42,500/year