Full-Time Box-Office Lead - The 5th Avenue Theatre

The 5th Avenue Theatre is seeking Full-Time Box-Office Lead to join our team.



The 5th Avenue Theatre has an excellent opportunity for a friendly and enthusiastic Box Office Lead. This is a full-time position with benefits. This position is in our Guest Services Department (Box Office and inbound Phone Center). The 5th Avenue Theatre is committed to providing an exceptional guest experience. The Box Office Lead will embrace the 5th’s Guest Services Brand, Values, and Philosophy. If you are skilled in customer service and would enjoy working with others in the exciting world of musical theater, this is the job for you! This position is available for immediate hiring, so interested applicants should apply promptly according to the directions below.







About The 5th



The 5th Avenue Theatre is one of America's leading musical theater companies. We enrich the community we love with the art form we love—giving the Pacific Northwest a front-row seat to original powerhouse productions that go on to light up marquees and audiences all the way to Broadway. From the page to the stage, we bring passion and epic scale to every musical we create. With big talent. Bigger-than-life productions. And did we mention dazzle? As a nonprofit theater company and our region's largest performing arts employer, we spread the joy of great musicals with people of all ages across our region and state.



Each year, we reach more than 75,000 young people through our nationally acclaimed education programs. Programs designed to develop new musicals ensure that the next generation of great musicals will be there to tell the stories that captivate tomorrow's audiences. On the national stage, we are a leading voice for the power of this American art form to lift the human spirit.



For more information about The 5th Avenue Theatre, its season and its programs, please visit www.5thavenue.org







Land Acknowledgement



The 5th Avenue Theatre and the communities we serve are on the land and waterways of the Coast Salish people who have continuously inhabited our region since time immemorial. They are the original storytellers and theater-makers of this place we call home.



We also acknowledge and honor the Tribal nations across Washington State and the many Indigenous peoples from across the country who also live and work in the Seattle area. As we step into this new period of The 5th's history, we hope to honor their legacies and bring greater attention to their continuing fight for equity and recognition.



At The 5th Avenue Theatre, we are actively working towards goals as an anti-racist organization, you can learn more about our work and statement here: https://www.5thavenue.org/about/anti-racism-at-the-5th/







Position Summary:





This position works in the 5th Avenue Theatre Box Office, with the primary focus of maintaining office organization, being support of ticket agents, event reconciliation, training of ticketing staff, and supervises the Box Office when The Box Office Manager and Assistant Manager are absent.







The Box Office Lead assists guests in person and on the phone, with single ticket and subscription ticket sales, exchanges, upselling, donation asks, will-call and related services. Employees in this job classification may be assigned to either phones or the Box Office window depending on Theatre needs.







We are looking for candidates who demonstrate outstanding customer service and attention to detail, and who are team players, enthusiastic, articulate and have an interest in the arts.







Schedule



Full Time, 40 Hours per week; alternating schedules between show and non-show weeks.



Non-Show Weeks: Monday-Friday 9:30AM-6:00PM



Show Weeks: Tuesday or Wednesday and Thursday-Saturday 11:30AM-8:00PM



Transition Week: Monday and Wednesday-Saturday 9:30AM-6:00PM.







Primary Duties and Responsibilities:



Manages the Box Office when the Box Office Manager and Assistant Manager are absent.

Process house/company orders and comp requests.

Print & allocate will-call.

Training Guest Services Associates and Box Office Volunteers.

Manage and maintain box office funds and staff parking passes.

Resolve Customer Service Issues with patrons.

On national tours, the Box Office Lead will assist the Box Office Manager and the Box Office Assistant Manager. Each of whom will work closely with the touring Company Manager regarding company ticket orders and show settlements. Also includes continuous communication with the company manager to handle any last minute issues that arise up to show time.

Help assist our inbound phone center with inbound call volumes.

Data cleanup, scheduling and merging duplicate accounts in Tessitura.

Assist guests on the phone and at the box office window for single ticket and subscription ticket sales and exchanges.

Describe and promote season ticket packages to single ticket buyers.

Provide general information to subscribers and guests.

Communicate & provide assistance throughout the season to their portfolio of subscribers.

Accurately count and balance received checks, cash and credit cards at the close of shift.

Support The Theatre’s fundraising efforts with simple donation requests during sales transactions, including explaining The Theatre’s donor benefits, specials, and offers.

Deliver outstanding customer service.

Answer guest questions promptly, accurately, respectfully, and thoroughly.

Provide assistance as needed on various administrative projects.



Essential knowledge and Qualifications:



At least 2 years directly working with the public in sales and customer service leadership, and problem-solving, with direct reports.

Strong skills to lead, train and motivate others.

Demonstrated ability to work with the public and use/model conflict resolution skills for exemplary customer service outcomes.

Strong written and verbal communication skills; excellent interpersonal skills.

Proficiency in Microsoft Office including Word, Excel, and Outlook.

The individual in this role must exercise sound decision making and have good problem-solving skills, and also have exemplary attention to detail and ability to manage multiple activities.

Analytical decision making, financial acumen, creativity and ability to think outside the box.

Skills to maintain confidentiality as warranted and to exercise tact and discretion.

A sense of humor is a plus.





Position Reports to: Guest Services Managers and Assistant Managers



Position Classification: FT, Non-Exempt



Compensation & Benefits:



The full-time annual salary range is $38,000 to $43,500 commensurate with relevant experience.



The 5th Avenue offers a comprehensive benefits package which includes 100% Employer covered Medical, Dental & Vision package, Sick, Personal & Vacation time, commuter benefits (Orca Card and reduced-price parking), Life Insurance, AD&D & Long-term Disability Insurance, Flexible Spending or Health Savings Account, Complimentary Tickets, and Company Paid Holidays. 401K retirement plan after eligibility requirements is met.





Application information & Timeline:



Applications from those who have been traditionally underrepresented in the theatrical industry are strongly encouraged. We are striving for our staff to be inclusive of a diverse and vibrant community that represents multiple identities, perspectives & influences. To apply, please email a cover letter, resume & 2-3 references by October 10th that explains your qualifications for the position to HumanResources@5thavenue.org.



We hope to fill this position as soon as possible and will continue to interview until the position has been filled.



Please include “Full-Time Box-Office Lead ” in the subject line.



A background check will be required upon offer of position.



The 5th Avenue Theatre is an Equal Opportunity Employer.





The 5th Avenue will be requiring Covid-19 Vaccinations for all employees as of October, 4th 2021, with considerations for Medical & Religious exemptions.



Work Location:



The 5th Avenue Theatre, located in the Skinner Building at 1326 5th Avenue, in downtown Seattle.
Salary: $38,000-$43,500