Event Services Supervisor at the Coppell Arts Center - Coppell Arts Center

The Coppell Arts Center is the next great addition to the City of Coppell. The Arts Center is a gathering place for those looking to connect and enrich their lives through culture and entertainment. It is a place for memorable experiences that exceed expectations and are within easy reach. The Event Services Supervisor would be joining a creative team environment with a passion to serve our community by executing private rentals program for the center.



To Learn more please visit our website: https://www.coppellartscenter.org/



Under the general direction of the Parks and Recreation Department and Coppell Arts Center Manager, the Arts Center Event Services Supervisor provides professional client services in the planning, organizing, and managing of internal and external events that include private rentals, private ticketed performances, City meetings, and functions. The Arts Center Event Services Supervisor also manages the Center’s concession program with the Center’s caterer. The position will serve as a Manager on Duty (MOD) for events as needed and other duties as assigned.

Essential Job Functions

Serves as the liaison between the client and the Center’s staff & vendors

Position coordinates necessary arrangements and contracts with clients for events (layouts, setup/strike, food & beverage, A/V, security, custodial, parking, ticketing, etc.) and supervises events from load-in through load-out.

Oversees part-time event staff.

Coordinates staffing for appropriate event coverage; set-up to breakdown.

Directs in the selling of space and promotes the usage of the facilities for a variety of events including conventions, conferences, business/social groups, food and beverage events, meetings, and seminars.

The supervisor oversees the rental sales program and will be responsible for business development, meeting revenue goals, and administrative duties such as contracts and invoices for events and collection of fees.

Event management duties include creating diagrams and floor plans with setup requirements, event schedules, assisting with setup, and providing on-site event support including after-hours and weekend events.

Develops "Profit and Loss" reports on all events held within the facilities.

The event services sector also oversees the concession program at the center with the contracted caterer.

City of Coppell Core Competencies

Technical Competencies



Knowledge and ability to correctly apply professional/specialized expertise; skillfully manage information; properly use tools, equipment, and technology; effectively allocate resources; proactively identify and resolve issues; consistently make sound decisions; correctly execute policy processes and procedures; strictly adhere to/enforce safety policies; consistently produce quality results; proactively plan and organize; consistently provide exceptional customer service.



Human Competencies



Humble The noble choice to forgo your status, deploy your resources, or use your influence for the good of others beyond yourself; a willingness to hold power in service of others.

Motivation of Self & Others: We demonstrate a core desire to serve the Public and the Organization through our commitment, passion, initiative and drive.

Leadership of Self & Others: We motivate, inspire and influence others to strive towards excellence by being participatory, positive, accountable, team focused, influential in goal achievement, and empowering.

Service –Oriented: We behave in a friendly and professional manner centering on a desire to address the needs of internal and external customers while respecting their rights and dignity by being people-oriented, helpful, understanding and compassionate.

Trustworthy: We earn the confidence of others by demonstrating both the character and the competence to fulfill our obligations with both integrity and honesty along with ethical, credible behavior.

Relational: We establish trust, cooperation, mutual respect and support with an objective to improve relationships by valuing diversity and being diplomatic/tactful, cooperative, empathetic, broadminded, flexible, respectful and compassionate/caring.

Communication: We exchange information and ideas in a manner which results in mutually supported decisions for the greater good by sharing thoughts & feelings, and through persuasiveness, assertiveness, empathic listening, conflict resolution and deliberating/debating.

Emotional Maturity: We demonstrate the ability to manage and monitor our emotions and to assess the emotional state of others by understanding stress management, balance and consistency.

Development of Self & Others: We are committed to improving the knowledge, skills, personal qualifications and performance of ourselves and others through mentoring, coaching, counseling/discipline, delegation and self-development.



Conceptual Competencies



Organizational Awareness: We are aware of the Organization's structure and culture for how we do business by understanding organizational structure, departmental impact on organization, interdepartmental relations, organizational culture, organizational development and leadership style.

Global Awareness: We stay informed of critical global issues and trends that may impact the Organization by understanding international perspectives (does not apply to level 3), intergovernmental relations, political awareness, media/public relations and legal implications.

Community Awareness: We have a sense of the community's culture and its impact on service delivery by understanding purpose of service, citizen/stakeholder expectations, demographics and branding.

Professional Insight: We thoroughly understand our particular professions and apply the principles and ethics required in the professions' service delivery by applying principles, professional ethics and by understanding futuring/profession trends, legal implications and resource planning.

Innovation: We successfully implement ideas that improve and/or add value to service delivery through creative thinking, risk taking, continuous improvement and by being quality minded and a change agent.

Critical Thinking: We actively and skillfully conceptualize, apply, analyze, synthesize, and evaluate information to reach a sound answer or conclusion by understanding issue/problem identification, analysis, consequences, and by balancing decision factors.

Visioning: We create the future direction of the Organization and understand the efforts and processes needed to achieve it through strategic planning, goal setting, policy development, mission/values and council direction.





Minimum Requirements

Skills/Abilities

The Arts Center Event Services Supervisor must possess an entrepreneurial personality and skill-set. The employee is expected to figure out solutions to various and diverse situations. Must be able to work effectively under pressure and stringent schedules and produce accurate and satisfactory results. Requires the ability to read, analyze and interpret general business periodicals, professional journals financial reports, legal documents, and government regulations. Requires the ability to effectively present information and respond to questions from groups of managers, customers, and the general public, and management. This employee must also be able to develop municipal budgets and perform personnel management duties including all aspects of the employee selection, evaluation, and disciplinary processes. This employee must possess the ability to effectively plan and prioritize tasks as well as the ability to oversee, direct, review, and analyze proposals as well as tasks performed by subordinate employees and personnel. Essential job functions require the ability to operate a personal computer with a variety of software applications, perform repetitious office tasks on a routine basis, and prepare reports, correspondence, and other documentation. The individual must also be a good public speaker, with the ability to think on one’s feet during public hearings. The ability to effectively communicate with City officials, employees, and members of the general public using the English language verbally and in writing is essential.



Knowledge

Candidate must have a strong understanding of event operations at high-volume performing arts center, the convention center, hotel, and/or live entertainment venues. Employee must have experience in event rental sales and building programs. Strong organizational skills with the ability to manage multiple projects simultaneously from concept to completion and effectively meet deadlines. Strong leadership, effective communication, coordination, and event planning skills with high attention to detail. Previous experience managing departmental budgets. Ability to successfully communicate verbally and in writing with senior management and diverse staff. Must be comfortable speaking in public and providing training and feedback to large groups of people. Proven ability to collaborate with internal teams, and external partners to achieve desired results. Ability to collaborate with internal teams, and external partners to achieve desired results. Proficient in all Microsoft Office skills including Word, Excel, PowerPoint, etc. Ability to work non-traditional hours including nights, weekends, and holidays.



Experience

It is preferred that the Arts Center Event Services Supervisor possess a Bachelor’s degree in Arts, Sports Entertainment Management, Theatre, Hospitality Management, or other relevant fields of study required. Five (5) years experience required, plus a minimum of three (3) years at a management level managing multi-use arts operations. The Arts Center Event Services Supervisor must have a valid Texas Driver’s license because essential job functions require travel to various sites within and outside the City.



Working Environment

The Arts Center Event Services Supervisor performs approximately 85% of essential job duties in the municipal office environment.



Reporting Relationship

The Arts Center Event Services Supervisor reports directly to the Arts Center Manager under the Parks and Recreation Department.
Salary: 60000.00