Development Operations Specialist - American Conservatory Theater

Job Title: Development Operations Specialist

Job Location: ACT Offices & Studios - San Francisco, CA

Salary Range: $68,000.00 - $75,000.00 Salary/year

Job Category: Management



ABOUT A.C.T.

American Conservatory Theater is an essential gathering place that brings artists and communities together to inspire and provoke. Under the leadership of Artistic Director Pam MacKinnon and Executive Director Jennifer Bielstein, A.C.T.’s mission is to engage the spirit of the San Francisco Bay Area, activate stories that resonate, promote a diversity of voices and points of view, and empower theater makers and audiences to celebrate liveness. A.C.T. values inclusion, transformational learning, participation, and rigorous fun. A.C.T. is a Tony Award–winning nonprofit theater serving almost 200,000 people in the San Francisco Bay Area annually through theater, training, and education and community programs.



Position Purpose

Reporting to the Deputy Director of Development, the Development Operations Specialist is responsible for overseeing strategic and accurate use of A.C.T.’s database to support all patron-centric fundraising activities. This position is charged with managing and implementing systems and tools to increase the effectiveness and efficiency of A.C.T’s fundraising efforts and will work closely with departmental leadership, IT, Finance, and the entire development team. This position serves as Development’s Tessitura “power user” and is responsible for maintaining all financial information for the department, including the tracking and processing of contributed income, monitoring expense budgets, and reconciling with Finance. This position requires a highly organized critical thinker who values attention to detail and has the ability to prioritize responsibilities and safeguard confidential information in a fast-paced work environment.



Responsibilities: (please note, this list is not exhaustive, but rather a representation of job duties)



Essential Functions

Works in collaboration with Finance and IT to maintain the department’s financial database structure, including Tessitura’s fundraising general ledger system.

Responsible for all gift entry into Tessitura CRM, maintaining proper pledge and gift documentation, and following standard operating procedures for financial accounting of checks, EFTs, matching gifts, and stock transactions.

Responsible for monitoring and reconciling outstanding pledges, including leading a quarterly Pledge Receivables meeting.

Works with Development leadership to create and adhere to annual and project budgets. Analyzes financial data, including reviewing and reconciling departmental expenses, and collaborates with key Development staff to provide quarterly expense and revenue income projections.

Serves as the Development department’s point person during the annual audit, including preparing all departmental documentation.

Generates and supports data collection for institutional proposals and reporting, including liaisoning with other departments to collect and package up-to-date budgets and financial information for grant reports and application.

Responsible for daily maintenance and upkeep of Development’s Tessitura functionality, including the maintenance of plans, constituent records, program listing information, and other information, as needed.

Serves as lead staff member for Tessitura application needs and requests, including staff training, report queries, campaign and appeal management, and database policy maintenance and creation.

Supports fundraising efforts by generating simple queries for patron giving summaries, campaign analysis, projections, and departmental reporting.

Generates mail, email, telefunding and other segmented list pulls for the Development department. Works in collaboration with the Data Systems Analyst to produce segmented mailing and lead lists and tracks response rates and donation revenue.

Works with the Annual Fund Manager to ensure accurate donor recognition on all materials and proper donor benefit fulfillment.

Engages in customer service with donors, including providing support at A.C.T. donor events.

Qualifications

Required/Minimum Qualifications or Basic Qualifications



Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.

Alignment with A.C.T.’s Mission, Values and commitment to Equity, Diversity, and Inclusion.

2+ years of experience working in a non-profit development department, including at least one year in gift processing and acknowledgment generation

Knowledge of fundraising software systems, Tessitura experience a plus

Familiarity with IRS laws for charitable contributions and tax-deductibility desired

Discretion with handling confidential information

Proficiency working in Excel, including use of pivot tables, formulas and data manipulation

Confidence in teaching new skills and processes to staff with varying levels of technological savvy

Demonstrated ability to multi-task and work under pressure of strict deadlines

Strong MS Office programs skills: Word, Excel, PowerPoint, Outlook, etc.



Knowledge, Skills and Abilities



Demonstrated skill in understanding of cultural differences.

Ability to cultivate and develop inclusive and equitable working relationships with A.C.T. colleagues and stakeholders.

Strong attention to detail

An interest in databases and data management

A positive team player with a “can do” attitude

Ability to liaise comfortably with staff in different departments

Sense of humor a must

A self-starter with a strong work ethic

An interest in the performing arts



*A.C.T. requires all employees to be fully vaccinated. Medical and Religious exemptions will need to be approved by Human Resources.



Diversity makes us stronger. If you’d like to learn more about A.C.T. EDI values, Mission, Vision and culture go to Mission, Values, and EDI | American Conservatory Theater (act-sf.org) ACT is committed to diversity in its programming and creating an inclusive work culture and environment. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.



Pursuant to the San Francisco Fair Chance Ordinance, and State and Federal laws, we will consider for employment qualified applicants arrest and conviction records.
Salary: $68,000.00 - $75,000.00