Broadway Media Customer Experience Representative - Broadway Media

Overview

 

At Broadway Media, we pride ourselves on being helpful resources/thought partners for productions of all kinds. The Customer Experience Representative is responsible for upholding this image and fostering relationships with our customers through thoughtful correspondence and meaningful suggestions. They will be a problem solver with a passion for customer service. With limited supervision, they will be expected to accomplish multiple tasks simultaneously in a fast-paced environment while maintaining a professional and friendly demeanor with both internal staff and external customers. 

* Please note all employees are required to work from a distraction-free, dedicated office space with a closed door in their home in the state of Florida. Prior to applying, please familiarize yourself with our company. 

Reports to: Community Manager 

Responsibilities 

The core responsibilities are as follows: 

•  Inbound and outbound customer communication via multiple platforms (VoIP phone system, video meetings, email, chat, and social media) 
• Guide customers through our e-commerce website, assisting them with checking out when needed. Provide a customer-focused social media presence by monitoring social media groups and increasing engagement
• Make recommendations for our customers based on their individual needs including Digital Scenery, Choreography Guides, Hardware, and any future offerings 
• Provide ad hoc administrative and communication support as needed. 
• Additional tasks and responsibilities as requested by management 

Rate of Pay: $17.10 per hour 

Schedule: Wednesday - Saturday from 12:00 p.m. to 11:00 p.m. with a 1 hour lunch break Required 

Qualifications 

• A passion for theatre, the performing arts, and emerging technology 
• Upbeat and positive demeanor with at least 2 years of Customer Service experience 
• Strong ability to establish and nurture meaningful relationships over video, email, chat, social media, and the phone. 
• Flexible and adaptive to change in a highly dynamic work environment 
• Outstanding written and verbal communication, presentation, and time management skills 

Preferred Qualifications 

• Hands-on experience in the theatre industry 
• Experience with projectors and microphones 
• Sales experience 

Benefits: 

• 401(k) 
• Dental insurance 
• Health insurance 
• On-the-job training 
• Paid time off 
• Vision insurance 
• Work from home 

For consideration, please submit your resume to hsouppa@broadwaymedia.com.