Custodial Services Supervisor - Wilson Center at Cape Fear Community College

DEFINITION:



To coordinate exceptional custodial operations for the Wilson Center and build a recognized, world-class guest experience. Assist in leading, reviewing, and evaluating the activities and operations of custodial services including planning and development of cleaning schedules. Coordinate part-time staff to help with events. Supervise assigned staff to include responsibility for managing, staffing, coaching, discipline, scheduling, timekeeping, and other related personnel duties. Participates in completing related work activities in the absence of staff. Responsible for the overall success and productivity of the assigned team.





SUPERVISION RECEIVED AND EXERCISED:



Receives direct supervision from the Guest Experience Manager of the Wilson Center

Exercises direct/event-based supervision over assigned part-time custodial staff

Duties & Responsibilities (Essential Functions)

ESSENTIAL AND OTHER IMPORTANT FUNCTIONS STATEMENTS:



Essential and other important responsibilities and duties may include, but are not limited to, the following:





Essential Functions:



Coordinate all aspects of custodial operations for all events at the Wilson Center by serving as the Custodial point of contact and liaison with college custodial support staff. Works with leadership stakeholders in the scheduling, direction, supervision, and evaluation of public events.

Directly responsible for regular and long-term cleaning projects, with a focus on events and event recovery to include: sweeping, scrubbing, vacuuming and mopping, dusting and polishing; window cleaning; carpet restoration and extraction cleaning; resilient tile cleaning, restoration, and waxing; furniture and upholstery cleaning; restroom cleaning and restoration; disposal of trash; seasonal deep cleaning and restoration of all buildings, and other cleaning activities as assigned.

Assist in leading, reviewing, and evaluating the activities and operations of custodial services including planning and developing service levels and grounds maintenance

Supervise assigned custodial staff in accordance with all college policies and applicable laws

Assist in developing, planning, implementing and administering goals and objectives as well as policies and procedures related to custodial services, facilities, and related activities of the College.

Organize and ensure proper storage of MSDS sheets

Assigns work activities, projects and programs; monitors work flow; reviews and evaluates work products, methods and procedures to achieve desired goals.

Assists with development and administration of the custodial budget as assigned; participates in planning needed funds for staffing, equipment, materials, and supplies; monitors expenditures and adheres to established budget.

Completes and submits part-time employee contracts for payroll

Participates in interviewing, hiring, and training employees; plans, assigns, and directs work; rewards and participates in the corrective action process for employees or makes such recommendations to the appropriate manager; addresses employee complaints and resolves problems.

Issues, maintains inventory of, and estimates project costs of needed custodial supplies and equipment.

Coordinates custodial staff to perform: sweeping, scrubbing, vacuuming and mopping, dusting and polishing; window cleaning; carpet restoration and extraction cleaning; resilient tile cleaning, restoration, and waxing; furniture and upholstery cleaning; restroom cleaning and restoration; disposal of trash; seasonal deep cleaning and restoration of all building, and other cleaning activities as assigned.

Monitors to ensure that all custodial equipment is used, maintained, and working as specified; reports needs for new equipment and/or repairs to senior staff; assist in maintaining adequate level of supplies; works with vendors seeking out new or more efficient custodial methods, tools, supplies, etc.

Proactively monitors the Wilson Center to ensure pristine state of operation and cleanliness.

Serves as the Custodial point of contact and liaison with college staff and the public for Wilson Center events. Works with leadership stakeholders in the scheduling, direction, supervision, and evaluation of public events.

Assists with supervision of daily operations of Custodial Services: work order generation. Works under established policies and procedures that addresses daily operational and long-term goals for the department.

Suggests and implements changes in work practices for better efficiency and quality. Uses information and job knowledge to make positive changes, becomes more efficient, improves quality of service, maintains safety, and motivates workers to achieve consistently high standards

Responds to questions, resolves problems, and provides technical and other assistance to staff completing assigned work.

Provides Guest Experience Manager with information necessary for purchase requisitions.

Maintain, research and submits information regarding custodial operations budgets as requested.

Ensures compliance with established safety and maintenance standards and housekeeping practices. Assists with the identification of and completion of safety training.

Maintains office files (including limited informational “working” files on part-time staff) and filing systems. Assists with the completion and maintenance of reports related to work activities and staffing. Assists with audits using developed forms. Gives written reports to leadership in regards to custodial activities and updates in a schedule as requested.

Other Important Functions:



Participates on committees as requested.

Works with the Guest Experience Manager to investigate complaints and implements corrective actions as necessary to resolve complaints.

Perform other related duties as assigned.
Salary: $3584.00/monthly