Coordinator, Met Opera On Demand - The Metropolitan Opera

The Coordinator, Met Opera on Demand will provide day-to-day operational support for Met Opera on Demand, the Met’s subscription streaming service, and other streaming video initiatives at the Met. Met Opera on Demand offers subscribers around the world unparalleled access to more than 800 Met performances including Live in HD presentations, standard definition programs, and historic radio broadcasts, through the Met website and multiple apps (available for Apple TV and iOS, Amazon Fire TV and Tablet, Roku, Samsung Smart TV, and Android mobile devices).



This position reports to the Director, Met Opera on Demand and will provide cross-functional support to the Met’s Media and Marketing teams.

Primary Responsibilities:

Data gathering and analytics reporting

Compile and analyze performance data from various reporting tools (including Tessitura CRM, Brightcove Video Cloud, Google Analytics, and others)

Provide regular reporting updates to various Met departments as required

Monitor analytics data for ongoing awareness of overall business performance



Customer support

Provide direct email and occasional phone support to Met Opera on Demand subscribers, assisting with common questions, technical troubleshooting, record management in Tessitura, billing, and more



Sales and administrative support for Met Opera on Demand: Student Access licensing

Serve as point of contact for Student Access licensees

Manage licensee records and permissions in Tessitura

Facilitate contracts and renewals for all licensees in coordination with Met counsel, and coordinate with Met finance team on license fees and payments

Provide licensee usage data as requested

Organize Met participation at annual Music Library Association conference. Help prepare Met vendor presentation and materials and attend as a representative for the service.



Video content management, including monthly new releases, promotional videos, and live streaming events

Create site graphics, compile metadata, and publish website content updates

Coordinate with Met editorial and graphics team on creation of editorial content and graphics to accompany new releases and live streams

Help facilitate and monitor live streams, and troubleshoot with customers as needed

Provide additional support to Met Media, Marketing, and Web Teams for the publishing of online media content.



Marketing and promotional materials

Help to develop and maintain promotional schedule to support new releases and live events, app launches, and special promotional campaigns

Facilitate creation of email blasts and printed materials, as needed, in coordination with Marketing, E-Marketing, Graphics, and other Met departments



Support for Product Development

Coordinate with various development teams in all phases of new projects and updates: design, technical implementation, testing, app submissions, and more

Skills & Qualifications

Familiarity with Customer Relationship Management (CRM) databases and tools; experience with Tessitura a plus

Familiarity with website management, Content Management (CMS) tools and software

Experience with MS Word, Excel, Power Point, and Outlook; familiarity with Photoshop

Strong organizational and project management skills

Excellent presentation, communication, and writing skills

Ability to multi-task

Interest in new and emerging streaming media technologies, platforms, and trends

Interest in opera and the arts preferred.

Physical Demands

The Metropolitan Opera is a performance venue that requires employees working in the building to be fully vaccinated. Due to the nature of this role, you must be fully vaccinated and receive a COVID-19 booster shot, if you are eligible, at the time your employment is scheduled to start.

The Metropolitan Opera believes that diversity is critical to our success and growth as a leading performing arts institution and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Our goal is to be a diverse workforce that is representative, at all job levels, of the communities we serve.



The Metropolitan Opera is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws.
Salary: $45,000-$52,000