Box Office Associate - Signature Theatre

Signature Theatre, a Tony Award®-winning, non-profit professional theatre in Arlington, Virginia is currently seeking a part-time Box Office Associate to join our Box Office Team. Associates cultivate a high standard of guest experience by assisting subscribers and single ticket buyers alike in all things ticket related. The Box Office Associate will report to the Box Office Manager.



Essential Duties and Responsibilities

- Assist subscribers and single ticket buyers with purchases, exchanges, and donations.

- Provide information about shows and events happening at Signature and answer any questions patrons may have.

- Make outbound calls to patrons for annual subscription campaigns, show cancellations, check-ins and more.

- Read scripts before the season announcement and attend dress rehearsals to help answer patron inquiries.

- Complete complimentary ticket requests for staff, cast and crew.

- Process ticket donation requests.

- Help troubleshoot issues with patrons over the phone such as trouble accessing virtual programming, updating account information online or helping with online transactions.

- Retain institutional knowledge of Signature Theatre including FAQs, theatre accessibility, and all information patrons need to plan their visit to us, as well as a familiarity with Signature’s mission, values, and history. Enforce Signature’s ticketing policies and procedures.

- Participate in all-staff trainings as available.

- Assist Front of House Team during busy show periods.



Qualifications

- High School Diploma or GED preferred.

- Previous customer service experience helpful but not required.

- Friendly phone manners, excellent computer skills, detailed research skills and attention to detail.

- Previous computerized ticketing experience preferred, specifically Tessitura.

- Must be a team player who is able to work well in a fast-paced environment.

- Available to work 20 hours per week including nights and weekends.



Compensation

The Box Office Associate position is a part-time, hourly non-exempt job with an hourly rate of $18/hr. Benefits include complimentary and discount tickets as well as holiday pay for any hours worked on holidays outlined in Signature’s employee handbook.



To Apply

Please send a cover letter and resume to jobs@sigtheatre.org for consideration. Please include “Box Office Associate” in your subject line.



❖ Signature has instituted a mandatory vaccination program for all employees; the successful candidate must provide proof of an FDA or WHO approved vaccine prior to beginning work and must agree to adhere to all Signature safety protocols.



Signature Theatre is an Equal Opportunity Employer who celebrates diversity and does not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. Signature Theatre is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Salary: $18/hr