Box Office Associate - Studio Theatre

TITLE: Box Office Associate

STATUS: PT Non-Exempt

DIVISION: Marketing

REPORTS TO: Audience Services Director

POSTITION AVAILABLE: Late August / Early September 2022



ABOUT STUDIO THEATRE

Since its founding in 1978, Studio Theatre has been based in the historic neighborhood of Logan Circle in Washington DC. Inspired by the world around us, Studio brings personal, political plays to audiences across the Washington metropolitan area. Studio’s mission combines a commitment to artistic craftmanship with the connective power of live theatre: “To produce exceptional contemporary theatre in deliberately intimate spaces, fostering a more thoughtful, more empathetic, and more connected community, in Washington, DC and beyond.” 



Recognized by the DC Council, the city’s main governing body, as “a pioneer in launching Washington, DC’s theatre into prominence in the American theatre of the 21st century,” Studio presents a diverse roster of thought-provoking contemporary plays featuring an array of local, national, and international theatre artists. Each season, Studio produces seven to nine productions of contemporary drama, including one to two new plays and commissions artists, particularly those early in their careers, to develop new works that will shape the field for years to come. We also aim to be an engaged member of our community—investing in ongoing partnerships with civic, social, and educational organizations—and nurture the next generation of arts leaders through a season-long professional development apprenticeship program.



Studio is a values-based organization that pursues artistry and inclusion, and brings characteristic thoughtfulness and daring to our efforts, onstage and off. We are committed to anti-racism in our work and make a concentrated effort to proactively dismantle barriers that have excluded people from joyful participation in our art form.



Throughout Studio’s four decades, the quality of Studio’s work has been recognized by sustained community support, as well as 398 nominations and 72 Helen Hayes Awards for excellence in professional theatre. Today, Studio stands as an anchor arts institution in Washington, DC, committed to artistry, professional development, and our community. 



THE POSITION

Box Office Associates are responsible for processing ticketing requests and providing a high level of customer service to all patrons and guests. This position will assist with box office operations during the running of shows and staff the Will-Call desk during box office hours. This position reports to the Audience Services Director with oversight by the Associate Box Office Manager and the Manager on Duty.



This public facing position is the primary point of contact for Studio Theatre with whom audiences will interact on a regular basis.



The position is part-time with a varied scheduled (0-20 hours weekly) with required night and weekend availability. This job requires work to be performed onsite at Studio Theatre.



Please Note, Studio Theatre has instituted a mandatory COVID-19 vaccination policy for all employees.  As such, proof of FDA-approved vaccination and booster is required prior to beginning work.  In compliance with all applicable laws, Studio Theatre considers requests for accommodation on the basis of medical need or sincerely held religious beliefs



ESSENTIAL DUTIES AND RESPONSIBILITIES

Key duties of the House Manager include, but are not limited to:



Sell and process all ticket sales in Tessitura, including single tickets, subscriptions, and exchanges.



Support the box office team in efforts including inbound and outbound phone calls, will call operations and email correspondence.



Maintain the highest level of customer service by corresponding with patrons in a timely manner and trouble-shooting ticketing issues.



Adhere to proper data management standards in Tessitura to ensure database and institutional information are up to date.



Foster a work environment that embodies Studio’s commitment to be a supportive and anti-racist workplace.



Participate in Studio Theatre’s on-going anti-racism work.



SKILLS AND QUALIFICATIONS

Studio Theatre is seeking an individual with considerable talent, passion for the theatre, and ability to advance institutional aims. We expect a candidate will have:



Customer service experience or experience working with the general public; front of house and box office experience is a plus, but not required.



Preference will be given to applicants familiar with ticketing software (preferably Tessitura) or CRM database.



Strong computer skills and knowledge of Microsoft Office Suite. Must be comfortable working at a computer for extended periods of time.



Strong organizational skills, attention to detail and ability to multi-task in fast paced environments.



Excellent written and verbal communication skills.



Commitment to diversity, equity, inclusion and enthusiasm to work with teams with diverse identities. Commitment to Diversity, Equity, and Inclusion, and enthusiasm to work with teams with diverse identities



This position requires: working at a computer for extended periods of time (Screen time accounts for 75% to 100% of hours on shift)



COMPENSATION:

This position is a part-time, hourly non-exempt position with an hourly rate of $17.16/hour. This position’s weekly hours vary depending on the show and event schedule and there is no guarantee of hours.



Studio Theatre complies with the DC Accrued Sick and Safe Leave Act.



HOW TO APPLY: Interested applicants can apply using this form

https://studiotheatre.wufoo.com/forms/m1faa6pn1u9p248/



If you need assistance filling out the form, please email employment@studiotheatre.org or call 202.232.7267 x 0 for assistance. Proof of COVID vaccination is not required at the application stage but will be required if a job offer is extended.



Studio Theatre is proud to be an equal opportunity employer. Applicants from populations underrepresented in the theatre field are strongly encouraged to apply. We are committed to creating a diverse and inclusive environment, and all qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, marital or familial status, sexual orientation, national origin, disability, age, or veteran status.
Salary: $17.16/hour