Audience Services Manager - American Stage Theatre Company

Summary:

American Stage Theatre Company in St. Petersburg, Florida is seeking an energetic and bright Audience Services Manager to join our dynamic team in advancing American Stage’s mission and commitment to the arts.



This position is an essential part of the team in connecting with patrons through box office management, data reporting, group sales coordination, season subscription and ticket sale campaign execution, CRM management and customer service relations.



The Audience Service Manager is a mid-level position that supervises the American Stage box office team, supports the marketing staff and reports to the Director of Marketing and Communications. This position is responsible for executing the organizational duties associated with managing patron records, financial reporting and day-to-day sales operations.



Primary Duties and Responsibilities:

Staffs box office associates, including seasonal help

Trains box office associates on appropriate procedures, software, credit card processing, handling difficult situations with customers, etc.

Works directly with box office software to set up all events (single, subscription, and others as requested) and discounts.

Creatively assesses American Stage’s ticketing needs with a focus on accurate reporting of patron data/recommendations, selects, and helps locate appropriate solutions based on customer needs and desires.

Oversee the creation and point of sale for educational classes and workshops.

Runs daily sales reports and reconciles with finance.

Oversees all aspects of ticketing including subscription, single ticket and group sales, complimentary tickets, gift certificates, etc.

Manages box office phone system.

Maintains knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Establishes ticketing and event control procedures to minimize risk to the organization.

Runs the box office with a high degree of customer service orientation to maintain excellent public relations with the public.

Demonstrates good judgment by escalating issues to the Director of Marketing when appropriate.



Minimum Qualifications:

Computer literacy, including experience with email, internet, and Microsoft Office.

Experience with CRM systems, such as Spektrix.

An energetic and positive communication style in person and on the phone.

Ability to establish priorities, work independently, and proceed with objectives without supervision.

Willingness to work flexible hours is required, including evenings and weekends.

Ability to handle and resolve recurring problems.

Ability to manage confidential information.

Able to lift up to 25 lbs





Education and Work Experience:

High School Diploma

Experience with customer relations in a retail or service industry.

Experience handling cash and other transactions.




Salary: 50,000 - 55,000