Audience Experience Manager - STEPPENWOLF THEATRE COMPANY

For over 40 years, Steppenwolf Theatre Company has been a cultural leader in Chicago and model for theatre

companies in the United States and around the world. Formed by a collective of actors in 1976, the ensemble

represents a remarkable cross-section of actors, directors, stage managers and playwrights. Steppenwolf’s

artistic ambitions are made possible by its incredible workforce of individuals, who help create a culture of

inclusivity, collaboration and accountability. To that end, we attempt to use an anti-oppressive and anti-racist

lens in our roles and everyday decision-making. Join us in this ongoing process, as we navigate, together, our

complex world.

Audience Experience Manager

The Audience Experience Manager manages our growing usher program including our student usher program.

They will serve as the Audience Experience lead for the Steppenwolf for Young Audiences productions and will

support the Front of House Manager in the supervision and training of 20+ part time staff. The position splits

time between departmental administration (80%) and house management (20%).

Areas of Responsibility:

Volunteer Usher Manager and Coordinator

• Manages our growing volunteer usher program

• Actively recruits new volunteers

• Works with Saints coordinators to sign-up Saints ushers

• Oversees our non-saint automated usher booking process in collaboration with Audience Services

• Collaborates with Education to strengthen our Student Usher Program

House Management

• House Manages 1 public performance per week (when SYA is not happening)

SYA Series Lead

• Works with Education to support SYA programming Supervises PT-staff operations for SYA student

matinees

• Lead House Manager for SYA student matinees

Part-Time Staff Supervision

• Assists the FoH Manager (PT Staff-Lead) in supervising and training 20+ Part-time staff

• Works with the Front of House Manager and Associate Director of Audience Experience to evaluate

PT-staff

• Projects staffing needs and helps with hiring plan

• Approves part-time payroll

Office Management

• Oversees the maintenance, cleanliness, and upkeep of the Front of House office and break room

• Manages office supply orders

• Prints all schedules and events forms

Bookshop Assistant

• Monthly inventories and basic sales reporting

• Bookshop maintenance and stock room management

Successful candidates will have:

• a minimum of one year of experience managing teams in a high-volume customer service environment

(preferably in a theatre)

• experience coordinating volunteers

• experience in a retail setting (inventory, stocking, and point of sale implementation)

• experience or interest in cultivating an equitable work environment, which includes use of gender

inclusive language; support for individual gender expression, racial equity and inter-generational

collaboration; accessibility for people with disabilities; and cultural sensitivity

About Steppenwolf:

Steppenwolf Theatre Company is the nation’s premier ensemble theater. Steppenwolf produces hundreds of

performances and events annually in its three spaces: the 515-seat Downstairs Theatre, the 299-seat Upstairs

Theatre and the 80-seat 1700 Theatre. Artistic programming includes a seven-play season; a two-play

Steppenwolf for Young Adults season; Visiting Company engagements; and LookOut, a multigenre

performances series. Education initiatives include the nationally recognized work of Steppenwolf for Young

Adults, which engages 15,000 participants annually from Chicago’s diverse communities; the esteemed School

at Steppenwolf; and Professional Leadership Programs. While firmly grounded in the Chicago community,

nearly 40 original Steppenwolf productions have enjoyed success both nationally and internationally, including

Broadway, Off-Broadway, London, Sydney, Galway and Dublin. Audrey Francis and Glenn Davis are the

Artistic Directors and E. Brooke Flanagan is the Executive Director.

For additional information, visit steppenwolf.org, facebook.com/steppenwolftheatre, twitter.com/steppenwolfthtr

and instagram.com/steppenwolfthtr.

Steppenwolf Mission:

Steppenwolf Theatre Company strives to create thrilling, courageous, and provocative art in a thoughtful and

inclusive environment. We succeed when we disrupt your routine with experiences that spark curiosity,

empathy and joy. We invite you to join our ensemble as we navigate, together, our complex world.

Steppenwolf Core Values:

Equity + Inclusion

Integrity + Curiosity

Courage + Collaboration

Accountability + Leadership

Compensation:

Salary: $40,000 with excellent benefit package for full time employees, including medical, dental, vision

insurance, short-term and long-term disability insurance, life insurance, vacation pay, paid sick time, personal

days, Ventra transit benefit program, employee assistance program and 401(k) matching retirement program.

How to apply:

Interested candidates should submit a resume and three references by following this link by 11/7.

https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=14551&clientkey=FFA63F8D75

10DAA0AAC6BCEC71DBE021

NO PHONE CALLS OR EMAILS PLEASE

Steppenwolf Theatre Company is an equal opportunity and affirmative action employer. We provide equal

employment opportunities (EEO) to all employees and applicants for employment without regard to race, color,

religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Steppenwolf

complies with applicable state and local laws governing nondiscrimination in employment in every location in

which the company has facilities. This policy applies to all terms and conditions of employment, including

recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation

and training.

We strongly encourage applications from people of color and members of underrepresented groups.
Salary: 40,000