Assistant House Manager - STEPPENWOLF THEATRE COMPANY

Assistant House Manager

On an ongoing basis, Audience Experience at Steppenwolf Theatre Company is seeking candidates for the

part-time position of Assistant House Manager. Steppenwolf Audience Experience is dedicated to helping

everyone coming through our doors feel safe, relaxed and invited. Through presenting an intentional and

sincere level of service and hospitality, these positions participate in a team that is committed to cultivating a

comfortable and respectful environment that upholds the dignity and experience of our audience, colleagues

and guests.

Areas of Responsibility:

• serves as the first point of contact and information for our audience, engaging them as a friendly,

courteous, professional representative of the theatre

• Checks and verifies patron IDs and Covid vaccination cards at building entrances

• Sanitizes high touch points in lobby after show has begun

• helps the House Manager monitor and maintain the lobby and theatre spaces (including the elevator

lobby and restrooms) for safety, cleanliness, functionality and presentation

• assists patrons with accessibility requirements

• coordinates with the box office to resolve ticketing conflicts

• supervises the lobby and theatre spaces during performances, which includes the accommodation of

patrons that have arrived late or left the theatre early for any reason

• serves as in-house supervision in the theater during performances

• communicates via radio with other staff members to convey patron issues and ensure smooth

operations

• communicates facilities, patron and safety issues to House Manager for resolution and reporting

Successful candidates will:

• Commit to an equitable work environment, which includes use of gender inclusive language; support

for individual gender expression, racial equity and inter-generational collaboration; accessibility for

people with disabilities; and cultural sensitivity.

• Demonstrate compassion, which includes genuinely caring about colleagues and guests alike;

showing sympathy for the plights of others; exhibiting empathy for the experience of everyone in the

room.

• Maintain personal composure, which includes demonstrating maturity; remaining cool under

pressure; not becoming defensive or irritated when presented with challenging or unexpected

situations; handling stress without showing frustration; serving as a settling influence in tense

situations.

• Comfortably and effectively cope with change and ambiguity, which includes effectively

transitioning between tasks and timelines; identifying priorities and making good decisions with a

minimum of information; staying relaxed when things are uncertain; confidently managing risk and

uncertainty.

• Exhibit interpersonal savvy, which includes relating comfortably to a variety of personalities;

cultivating and maintaining positive relationships; employing diplomacy and tact; defusing high-tension

situations; seeking the positive in all situations.

Desired Qualifications:

• Prior experience working in a high-volume customer service setting, preferably in a Front of House role.

• Fast, efficient service techniques in peak service times

• A relaxed appearance and tone when interacting with guests and colleagues, which includes

maintaining an unhurried pace and level modulation of voice and volume

• Effective, improvisational problem solving in ever-changing situations

• Strong time-management skills and the ability to work 15-25 hours a week

• Consistent availability on evenings and weekends, as well as during holiday seasons


Salary: 16hr