OvationTix Releases Statement on New Processes to Repay Customers and Clients

As first reported by the Chicago Tribune, small theatres and event organizers continue to have issues with ticketing agencies, who have resorted to new processes to repay their clients in this time of uncertainty. In the case of Chicago's Griffin Theatre, $3000 in emergency donations have not yet been received from OvationTix, the company which collected the funds in the wake of the pandemic.

A representative from AudienceView, the parent company of OvationTix, told BroadwayWorld:

In these unique and uncertain circumstances, we implemented a temporary manual step in our usually automated process that requires our clients to validate the status of any events impacted by the pandemic. With so many events canceled across our 4,500 clients, we made a decision to pause any settlement process that would otherwise release funds inappropriately to clients that are meant to go back into the hands of the consumers. This process was only implemented where we operate as the merchant of record for our clients. As soon as clients submit their settlement request and we validate the events in question, we release all appropriate funds to them. The delay in releasing donations is an unfortunate byproduct of this process that impacts less than 10% of our customer base over a short period of time. We continue to move as quickly and accurately as possible to get all revenue into the hands of our valued clients.

As the essential partner to get live events discovered, attended and remembered, AudienceView serves the entire industry, regardless of genre or size, and help our clients sell more tickets every single day. Through an unmatched set of solutions that includes innovative technology, popular consumer brands and a unique engagement model, AudienceView supports 9,000+ venues, process over $3 billion in ticketing and fundraising transactions and sell over 110-million tickets each year. For more information, visit: https://www.audienceview.com/