'Guide to Building a Customer Centric Culture' is Released

LOS ANGELES, CA - Eagle's Flight, an industry leader in the development and delivery of practical training programs for the global business community, today announced it is publishing two guides to assist companies in developing customer centric philosophies. More details about these resources are available at www.eaglesflight.com/blog/slideshare-16-signs-that-your-organization-isnt-as-customer-centric-as-you-think and www.eaglesflight.com/download-the-free-guide-to-building-a-customer-centric-culture.

Truly customer centric organizations consistently consider the viewpoints of their customers when making decisions, creating processes, defining expected behavior, and developing strategy. This all-encompassing philosophy combines culture and targeted skill sets to create the best possible customer experience. To build a customer centric culture, every person in the company, whether he or she interacts with customers or not, must be committed to taking personal ownership of actions and behaviors to ensure that all processes, products, and services contribute to a positive interaction with the organization. The new resources from Eagle's Flight explore the benefits that businesses can realize by adopting and strengthening a customer centric focus. The resources are:

16 Signs That Your Organization Isn't as Customer Centric as You Think: This SlideShare presentation highlights warning signs, both obvious and subtle, that a company's customer centricity efforts are falling short.

Guide to Building a Customer Centric Culture: This e-book details six steps to building customer centricity, from mapping the customer's journey to execution and engagement.

"A customer centric company is committed to delivering a positive customer experience by teaching the right skills and implementing a company-wide philosophy," says Michelle Bennett, Marketing Manager for Eagle's Flight. "When the customer is at the heart of every decision, and individuals within the organization have the necessary skills to support a customer centric culture, the result will be a proactive approach to excellence at every point at which individuals come into contact with the organization. Our new resources offer companies a blueprint for incorporating a customer centric focus into their operations."

For more information about these resources or the innovative training programs Eagle's Flight offers, visit the company's website at www.eaglesflight.com.

About Eagle's Flight

Eagle's Flight is an innovative leader in the development and delivery of practical training programs for the global business community. Through the use of experiential learning, we assist organizations of all sizes to gain a competitive edge by significantly strengthening their workforce. Founded in 1988, our offerings now include skill-based program development, conference training events, leadership initiatives, and custom development. Globally, our programs are offered in 25 languages and represented by international licensees in 45 countries. This global structure enables us to work with large multinational companies to provide them with consistent training messages and methods around the world.

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