ALADDIN Cancels Sunday 12/19 Performances

According to Disney Theatrical, "Through our continued rigorous testing protocols, breakthrough COVID-19 cases have been detected within the company of Aladdin at The New Amsterdam Theatre. Because the wellness and safety of our guests, cast, and crew are our top priority, today's performances on Sunday, December 19, 2021 at 1:00pm and 6:30pm are canceled. Performances are scheduled to resume Tuesday, December 21 at 7:00pm.

We are providing support to the affected Aladdin company members as they recover.

We apologize for the disappointment and inconvenience this causes ticket holders, but we trust that audiences will agree that safety must be our number one priority.

All tickets for these performances will be refunded at the point of purchase."

If you purchased via Ticketmaster.com, Ticketmaster via Phone/App or the Disney on Broadway Hotline: your refund is being processed, and your credit card will be refunded automatically within 30 days. For any issues, please contact Ticketmaster via My Account (http://my.ticketmaster.com/account).

If you purchased at the Box Office and have digital tickets: Submit your request via http://aladdinthemusical.com/refundexchange. You will be able to request an exchange of your tickets for an alternate date of your choice, subject to availability, or you can receive a full refund to the original method of payment.

If you purchased at the Box Office and have paper tickets: Please return them to the New Amsterdam Theatre Box Office. If you are not able to visit the box office due to closure or personal schedule, you may mail physical tickets to the box office address below.

If you purchased tickets as part of a Group: Please contact your Group Sales Agent for more information regarding refunds or exchanges. Please retain your original tickets until you speak with the Group Sales Agent.

If you purchased tickets through any other sales channel: Please return to the original point of purchase for more information regarding refunds or exchanges. If you have your tickets in hand, please retain them for now. Your refund is guaranteed if you purchased through a licensed and approved distributor such as Broadway Direct, Broadway.com, Broadway Inbound, Telecharge and Entertainment Benefits Group.

If you purchased a Double the Magic package, please respond directly to your ticket concierge via your most recent email communication with them. They will help you review your options.